ICT Analyst - Digital Service Desk

at  Kent and Medway NHS and Social Care Partnership Trust

KMPT Seeks Service Desk Analyst to Join Our Thriving Team!
Do you thrive in a fast-paced environment where you can provide exceptional technical support and help others succeed? Are you passionate about user experience and continuous improvement? If so, then we want to hear from you!
KMPT , a highly-rated NHS Trust, is seeking a skilled and experienced Service Desk Analyst to join our dynamic team. This is a hybrid role, offering the flexibility to work from home alongside collaborating with colleagues in our Aylesford office one day a week.
In this customer-facing role, you will be the first line of defence for our users’ technical needs. You will:
Provide exceptional technical support and training to end-users over the phone
Troubleshoot and resolve a wide range of IT issues
Communicate clearly and effectively with users from all technical backgrounds
Demonstrate empathy and resilience in challenging situations

AS A VALUED MEMBER OF THE KMPT TEAM, YOU WILL ALSO:

Play a key role in improving the ICT Assurance Framework
Contribute to strategies, policies, and processes that enhance user experience
Help us maximize user productivity and satisfaction
Ready to join our team? Apply today!
The post requires a person with significant expertise in Information Communication Technology and having at least three years’ experience. The individual is expected to contribute through their skills and efforts to an ICT function that can:
deliver high levels of technology assurance and high levels of customer satisfaction
ensure the best return on investment is achieved through technology-enabled service transformation
negotiate and drive best value from technology investment, contracts and outsourcing arrangements
ensure all staff are adequately developed and able to make effective use of available technology
engage effectively with stakeholder groups at all levels
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Please refer to the attached job description for full details and main responsibilities of the role

Strong technical skills and a passion for technology
Excellent communication, interpersonal, and problem-solving skills
A commitment to continuous learning and improvement
The ability to work independently and as part of a team