ICT Helpdesk Technician

at  11 Recruitment Parent

• Full-Time ICT Helpdesk Technician
• $70,000 to 90,000 + Superannuation
• Work in a professional environment
  On behalf Wonde Pty Ltd a dynamic and innovative technology company that specialises in providing cutting-edge solutions for seamless data integration in the education sector. With a commitment to simplifying complex processes, Wonde has emerged as a leader in the field of education technology, empowering schools and educational institutions to efficiently manage and share data based in the Sydney, 2000 NSW area, we are conducting a search for a dedicated and skilled ICT Helpdesk Technician.

QUALIFICATIONS AND SKILLS:

• Relevant Degree and a minimum of two-three years’ experience in a similar role.
• Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices.
• Strong communication skills, both written and verbal.
• Experience with installing, configuring and updating software applications.
• Basic understanding of networking concepts and protocols.
• Familiarity with computer hardware components and basic maintenance tasks.

SALARY:

The role offers a remuneration package ranging from $70,000 - $90,000, plus superannuation for a 38-hour work week.
How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career.
An email confirmation will be sent to you on receipt of your application; it is not necessary to call our office to verify receipt. We handle all applications according to our Privacy Policy - www.11recruitment.com.au/privacy.htm

• Respond to customer inquiries via phone, email, or in-person.
• Provide first-level technical support and troubleshooting.
• Log and prioritise support requests using a ticketing system.
• Diagnose and resolve hardware, software and network issues promptly.
• Collaborate with other technical staff for recurring problems.
• Communicate technical information clearly to non-technical users.
• Keep users informed about the status and progress of support requests.
• Manage user accounts, including creation, modification and deactivation.
• Ensure compliance with security policies.
• Install, configure and update software applications.
• Ensure software licenses comply with organisational policies.
• Install, upgrade and maintain computer hardware.
• Work closely with other IT teams and departments for coordinated problem-solving