ICT Madewerker (werkplekbeheerder) - Amsterdam Zuid Station

at  Cognizant

ICT MADEWERKER (WERKPLEKBEHEERDER) OR SITE SUPPORT ENGINEER – DUTCH SPEAKING

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world’s leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for a Site support engineer – in Amsterdam Zuid Station Location to join our Infrastructure Services Team.
Studies show that women and underrepresented groups tend to apply for jobs only when they fulfill 100% of the requirements. If this sounds like you, we would like to encourage you to reconsider and apply. The requirements listed above are guidelines and we welcome applications from candidates who may not meet all of them but are keen to develop their skills. We look forward to receiving your application.

• Responsible for providing technical assistance to business partners in support of planned/unplanned technical issues to maintain the continuity and functionality of production business processes
• Primarily responsible for working day to day user support activities, as well as supporting system maintenance activities such as – application bug fix, and project deployment support.
• Works on day-to-day operational IT activities such as P1 escalations, application maintenance etc.
• Communicates with other service lines to synchronize on scheduled, planned outages
• Responsible for interaction with the IT support service provider on a day to day basis
• Monitors the ticket backlog and take actions as needed, Monitors and escalate tickets that have missed SLAs or close to missing
• Acts as SPOC for any operational activities performed by IT support service provider
• Ensures the IT support service provider is following all the documented processes, including but not limited to Incident Management, Escalation /Crisis management, not downgrading tickets without proper approval, not putting tickets on hold without proper justification
• Customer service for internal IT teams as well as business partners while working closely with support resources in other service areas
• Resolution of operational issues promptly within the defined schedules and service level agreements
• Execution of GxP-related activities in adherence to standard operating procedures
• Monitoring using standardized tools for application monitoring, incident management (SPARC), problem management, change management, and knowledge management
• Provide customer service for internal IT teams as well as Business Partners while working closely with support resources in other service lines
• Tech-savvy people who are self-motivated enough to provide consistent customer support with minimal supervision will thrive in this role. On any given day, deskside support professionals perform on-site or remote servicing, repair, and installation of computer hardware, software, and networks.
• Most deskside support professionals work full-time in an office environment. However, many do not work common nine-to-five hours. Due to their vital role in supporting businesses 24/7, they may be required to work nights or weekends. Deskside support technicians take repair requests in person and by email, phone, or live chat. Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support, Install Software Upgrades, Create and Maintain Documentation, Offer Customer Service, Problem-Solve Computer Issues, Provide Hardware and Application Support.