ICT Officer

at  Datafin IT Recruitment

REQUIREMENTS:

• Grade 12 / Equivalent required.
• Tertiary qualification required, preferably an IT degree/ diploma / certification, for example CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Minimum 5 years IT work experience required, including experience with Cyber Security.
• Must be proficient in English and Afrikaans, given the languages spoken by users.
• Technical Proficiency – Strong knowledge of computer hardware, software, and operating systems and familiarity with troubleshooting tools and techniques.
• Customer Service – A customer-focused approach to providing support and resolving issues.
• Problem Solving – Analytical and problem-solving skills to diagnose and resolve technical issues.
• Managing Relationships – Works to build & maintain warm, friendly & constructive relationships with colleagues & business partners; responsive to needs of others.
• Organisation & Documentation – Strong organisation skills and attention to detail for maintaining records and documentation.
• Prioritisation – Ability to prioritise and plan multiple tasks and yet be flexible in revising plans and priorities at short notice to achieve objectives.
• Sense of urgency – Ability to cope with pressure and stay calm whilst dealing with urgent matters.
• Action Orientation – Initiates action to achieve objectives within set deadlines & pro-actively takes responsibility for achieving objectives. Shows willingness to go the extra mile.
• Decision-making – Able to conclude or decision, whether it be to further an investigation or for purposes of recommendation / escalation to management.
• Resilience – Able to tolerate and persevere in a reactive environment and deal with ambiguity. Perseverance, energy, and drive to persist, despite interruptions and unforeseen circumstances / unexpected changes, until tasks are completed.
• Product Knowledge – Knowledge of the products and/or services the Group offers to their customers locally and internationally.