ICT Service Desk Specialist
at Datalogic
Calderara di Reno, Emilia-Romagna, Italy -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 01 Sep, 2024 | Not Specified | 02 Jun, 2024 | 2 year(s) or above | Helix,Mobile Phone,Computer Technology,Servicenow,Windows,Active Directory,Microsoft Products,Communication Skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
POSITION INFORMATION
Datalogic Group is looking for a candidate joining the Corporate ICT Department, the position will be member of the Service Desk team and will be based in Datalogic HQ in Lippo di Calderara (BO).
QUALIFICATIONS/REQUIREMENTS
Education: Bachelor’s Degree in Computer Technology preferably and/or Technical Certifications
Language: Intermediate English; written and verbal communication
Experience: 2+ years of experience working within an ICT professional environment.
OTHER INFORMATION & SPECIFIC SKILLS
- Understanding of network (LAN/WAN) architectures
- Knowledge of major deployment tools (PXE, SCCM, Intune…)
- Knowledge of IT Service Management tools (ServiceNow, Helix, Ivanti, Hornbill…)
- Strong communication skills
- Solid troubleshooting skills
- Experience with Microsoft Products: Windows, Office 365 Suite, Active Directory
- Experience with Mobile Phone and Device OS - Apple iOS, Google – Android
- ITIL / ISO27001 or other security experience a plus
- Willingness to travel mainly in the national territory
Responsibilities:
ROLE MISSION
The ICT Service Desk Specialist will collaborate with local and global Service Desk Team members and will support end users with PC, server applications and hardware on first and second level tech support.
She/he will interact with software systems engineering, network devices to identify problems and restore services.
KEY RESPONSIBILITIES
- Assist with ICT issues including desktop/laptop troubleshooting, installation of hardware and software, mobile devices
- Provide high level customer support
- Contact for technical escalations.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Computer technology preferably and/or technical certifications
Proficient
1
Calderara di Reno, Emilia-Romagna, Italy
