ICT Support Officer

at  Mcmahon Services

ABOUT US:

McMahon Services is one of Australia’s largest privately-owned construction, industrial and environmental services organisations. As a national business, we operate from city centres through to remote locations and employ over 1,100 people across Australia and New Zealand.
Our breadth of services extends from demolition and hazardous materials management, through to civil infrastructure, building construction and services and major turnkey, multi-discipline construction projects. We operate across a wide range of sectors including resources / oil &gas, heavy industrial, defence, public infrastructure, ports and marine and water.
McMahon Services is committed to long-term employment rather than just for projects. We are a family business and pride ourselves on our values of reputation, integrity, safety and excellence to deliver exceptional outcomes for our customers.
Our people are central to what we do. Our work environment is positive, collaborative, and open, and we operate as a team. We are firmly committed to looking after the success and wellbeing of our staff, from safety in the workplace through to professional development, ongoing training, and equal opportunities

DIVERSE AND IMPACTFUL RESPONSIBILITIES

At McMahon Services, our IT team is the backbone of our technological operations, playing a crucial role in supporting and enhancing the productivity of our entire organisation. We manage a diverse and dynamic IT environment, providing comprehensive support and innovative solutions to meet the ever-evolving needs of our colleagues and clients. Our team is composed of dedicated professionals who are committed to excellence, collaboration, and continuous improvement.
As part of the IT team, you will be joining a group of passionate and skilled individuals who are focused on delivering exceptional service and support. We pride ourselves on fostering a positive and inclusive work environment where team members are encouraged to share ideas, develop their skills, and grow their careers. Whether working on the help desk, managing our network infrastructure, or supporting our extensive array of applications, every member of our IT team plays a vital role in ensuring the smooth operation of our business and the satisfaction of our users.
The IT Support team self-manages a large hybrid environment and provides technical support and services to around 850 network users.

ABOUT THE ROLE:

This is an exciting opportunity to join our growing Network, Infrastructure, and Support Desk team based at Dry Creek. Join a dynamic, customer service-oriented team that delivers exceptional IT services company-wide.
Reporting to Team Leader – IT Support Services, you will be a key member of the Support Desk team. You will assist colleagues with technical troubleshooting and managing requests for the setup of new technologies and systems.

RESPONSIBILITIES:

• Undertake ownership and resolve IT requests through the IT ticketing system (Freshdesk)
• Create a user account, set up IT equipment and allocate ICT assets for new employees
• Organise repairs of laptops and mobile phones
• Administration of Active Directory and Basic application (40+ applications)
• Basic desktop and application troubleshooting (Windows 10 and 11)
• Basic IP telephony administration
• Manage Printer setup, administration, troubleshooting and print server administration
• Building management system administration
• Hybrid Exchange server administration
• Monitor and troubleshoot Cisco Meraki networks and respond to IT system alerts
• Application and system project administration and support
• Procure, manage and allocate ICT asset
• Maintenance of IT server room
• Support Senior IT Support Officers as required
• Perform ad-hoc tasks as required

To be successful in the role, you will need:

• Must have completed Year 10
• Customer-focused approach
• Problem-solving approach and willingness to learn
• Ability to work under pressure
• Demonstrated experience in IT Support role (Desirable)
• Passion and motivation to have a career in IT/technolog