ICT System Analyst

at  Working In

WHAT YOU’LL BRING:

• a diploma or degree on either computer science/computer engineering/business management or at least 5 years relevant work experience, preferal on health industry
• essential customer services experience, with experience on IT support role
• great software knowledge including the M365 stack, InTune and Android/Apple iOS systems
• with experience on managing end user devices, including remote management
• great technical skills to deliver quality system performance
• great people skills with an ability to motivate others to get involved in activities
• ability to follow policies and procedures to meet audit requirements
• full NZ driver’s licence or overseas equivalent
• flexible multitasking and time management skills

THE ROLE

Our head office in Auckland is looking for a full time skilled ICT system analyst to join the dedicated team.

WHAT YOU’LL BE DOING:

• Contribute to the development of long-term strategies and capacity planning for ICT hardware
• Provide technical specifications and recommendations for ICT product purchases
• Manage End User Compute software and deploy & monitor applications to end-user devices
• Provide support and corrective solutions for ICT users
• Ensure ICT devices and related hardware & software are working efficiently and correctly
• Monitoring and reporting on desktop performance and operations
• Contribute to proactively support and maintain end-user hardware using all solutions
• Maintain and update technical documentation and operational procedures
• Oversee the administration of security awareness training, proactively engaging users, and providing support in advancing adherence to the NIST security framework