IDAM & Workplace Engineer (M/F)

at  Arcelormittal

PROFILE:

• Engineering degree in Informations Systems or similar
• Minimum Language Proficiency: French, English Level: Advanced
• Team player
• ITIL V3 foundation or V4
• Strong Active Directory Knowledge
• SCCM Architecture (task sequence, Application, updates,…)
• Scripting (PowerSHell,..)
• Power Automate & Orchestrator Knowledge
• Knowledge of Field Services activities
• Office 365 knowledge

In the context of IT Infrastructure Transformation driven by Service Management processes implementation, Active Directory consolidation, Office 365 deployment, Windows10, Automation of the activities, Cloud services… :

• Level 3 support to the Field Services (level 1/2 support to 2500 users) for the workplace environment, Deployments,…
• Transformation towards a managed service
• Improvement plan mainly via automation
• Digital Workplace Management for OneImage - Long Products scope and Coordination with FCE One Image team:
• SCCM, Intune Architecture and Optimization
• SCCM & Intune Application packaging
• Workplace Management and Support (whole categories of Workplace devices within the scope, i.e. : Desktop, Laptop, Thin Clients, Tablets,
• Smartphones, Handheld devices) & Windows OS from WinXP to Win 11, IOS, Android,…
• IDAM Activities for the Workplace Client Devices
• Service Request Management
• Incident Management
• Documentation
• Automation and industrialization of the end-user computing activities with an objective of “zero-touch”
• Implement DevOps software engineering practice in that perspective, in coordination with Software Development teams
• Contact with peers in and outside ArcelorMittal for good practices (’not reinventing the wheel’ mindset)
• Rely on ‘standard’ technologies (API, Scripts,…) as well as on the new possibilities available every day (RPA, AI,…)
• Improvement of the end-user experience by providing them an easy access to information as well as more transparency on the services they request
• Develop self-services
• Improve pro-active communication
• Uniformisation and standardization of the Scope Activity
• Documentation, Procedures, Guidelines

• SOP, ProcessesEnd-user awarness: Communication, FAQ, coaching, training…