IDeaS Success Manager

at  IDeas

:
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

• Owns overall relationship with a portfolio of clients at the Closed Won stage and is introduced along with Account Manager at Client Kick off.
• Post implementation ensures that configurations is optimal and produces desired outputs.
• Delivers high levels of client satisfaction, as measured regularly through NPS Scores, feedback, and other data (such as case management). Monitors those feedback points and puts plans together to address any open issues.
• Monitors the client’s business roadmap and ensures that as changes occur (changes in business strategy, PMS changes, addition of new tools, client turnover, and more) that our systems continue to remain optimized.
• Assist client in their change management journey to adopt new solutions.
• Establishes a trusted and strategic advisor relationship with clients to help drive continued value of IDeaS products and services.
• Understands client’s revenue strategy needs and priorities to optimize the use of their solution(s).
• Communicates to clients in ways that facilitate their business practice, including phone calls, chat, and other digital methods as they evolve.
• Pro-actively identifies insights, business trends, system configurations or system outputs which impact the client’s business success. Collaborates with the client if any of these elements require additional focus