IDS EMEA Field Based Diagnostic Solution Expert, Lab Automation

at  BD

JOB DESCRIPTION SUMMARY

Seeking a dynamic and experienced Diagnostic Solution Expert to revolutionize lab automation across EMEA!
Embark on an exciting journey as a Diagnostic Solution Expert Lab Automation (Field) and spearhead the implementation of cutting-edge lab automation solutions within the vast EMEA region. Your expertise will be instrumental in conducting workshops, technical demonstrations, and configuration support, ensuring seamless integration of LIS/workflows and in partnering closely with our Project Managers, Informatics Specialists, and Sales teams to orchestrate comprehensive project plans and deliver exceptional customer experiences! Join us and leverage your 3-5 years of microbiology laboratory experience and knowledge in bacterial identification to design customized solutions that optimize lab processes and workflows. Proficiency in French and English is essential! You preferably need to be located close to an airport and be prepared to travel extensively within the Benelux, France and EMEA region, sharing your expertise and fostering a culture of continuous improvement.
If you’re a passionate innovator seeking to transform the lab automation landscape, this is your opportunity to shine!

• Work together with the Project Manager to understand current and future customer needs and identify implementation risks, if any
• Responsible for the execution of the workflow related implementation deliverables aligned with the planning agreements
• Deliver workshops to engage the product end-users and prepare them for their new way of working
• Secure unbeatable customer experience during implementation and go-live
• Configure and test the BD Kiestra™ Lab Automation solution, including BD Synapsys™, and related data,- and workflow to the customer’s existing and unique laboratory/LIS setting and workflows
• Train Key users in the daily usage of the BD Kiestra™ Lab Automation Solution and empower them to train users via Trainer the Trainer principle
• Provide support during validation and go live project phase
• Troubleshoot and resolve minor Lab Automation product issues, escalate to the regional team if required
• Support the customer in key process improvement engagements as identified in the solution design (workflow optimization, process re-design, lean lab design).
• Participate in regular internal and external project team meetings
• Drive internal process excellence through identifying and supporting targeted continuous improvement projects