IFDS Transfer Agency -Associate 2, Trailer Fees

at  State Street Corporation

REQUIREMENTS:

• Previous experience of 1-3 years in financial services
• Knowledge of Transfer Agency desirable
• Knowledge of Trailer Fees/Rebates desirable
• Previous experience of high-profile client facing desirable
• Analytical mindset required with evidence of problem-solving experience
• Enthusiastic individual with a desire to work in a fast-paced environment
• Strong attention to detail
• Ability to multi-task and to work calmly under pressure
• Ability to work accurately to tight deadlines
• High proficiency in MS Office (Excel, Word, PowerPoint)
• Positive individual who performs in a manner that makes a strong impression on others, e.g., high energy level, a problem-solving approach, approachable; and the ability to act with a sense of urgency when required.
  IFDS is a regulated entity and a member of the State Street Group. We are an equal opportunities employer, and we are committed to fostering an inclusive workplace. We value diversity in both background and in experience.
  We the Fitness and Probity regime as outlined by the Central Bank of Ireland.

• Responsible for the adherence to trailer fee procedures, job aids and operational controls when carrying out tasks.
• Expected to develop and maintain a detailed knowledge of Trailer fee processes and systems in order to become an operational SME
• Responsible for the quality inputting of trailer fee contract setups and terms.
• Expected to develop an understanding of the trailer fee omnibus model and perform accurate input of omnibus positions on behalf of our clients’ distributors.
• Responsible for the analysis of trailer fee calculation outputs and justification of variances.
• Responsible for the timely response to client & broker queries received into the team mailbox.
• Responsible for delivering quality client service via written email responses and periodic client calls.
• Expected to be able to execute backdated calculations, and manual calculations where necessary, to service our clients ad hoc & nonstandard needs.
• Responsible for escalation of operational issues or challenges to the team leader / manager.
• Responsible for the adherence to company values of Professional, Accountable, Client Focused, Excellence and Leadership in all tasks and interactions
• Expected to develop critical analysis mindset and a risk excellence approach.
• Responsible of the preparation of the KPIs to bill the client
• Responsible for issuing payments and actioning the necessary system checks