IFS Support Engineer - L1 IT Support - IT
Cape Town - Western Cape - South Africa
Join our dynamic team as a IFS Support Consultant, where innovation meets impact! At the forefront of global strategy, our Consulting company in Cape Town invites you to pioneer change and shape industries.
Elevate your career with unparalleled opportunities and be part of a transformative journey. Dare to redefine boundaries and unleash your potential with us today!

ConsultingExcellence #CareerElevation

Candidate Requirements

• 4 years experience as a Support Consultant
• Basic Unix and Database SQL skills
• Basic IFS admin skill
• Ability to provide End User support, respond to all type of queries from end users (access level queries, user level incidents, reporting, etc.)
• Proficiency in following troubleshooting procedures and documenting solutions.
• Experience with ticketing systems like Jira, Remedy.
• End user support triage and escalation.
• System Health check (e.g. backups, server health, integration reporting)
• End user support triage and escalation.
• simple user requests (e.g. over the shoulder support, FAQs)
• ARMS request processing (e.g. User onboarding)
• System personalisation (e.g. search filters)
• Respond to end user queries (e.g. access level queries, reporting, user-level incidents)
• Respond system event alerts, log faults (e.g. System performance incidents)
• Usability checks (e.g. system responsiveness)
• Create problem records (e.g. for repeat incidents)
• Data Quality checks (e.g. foundation data validation)
• Integration reporting (e.g. ticket status alignment)
• Conduct runbook automations (e.g. automated process restarts, invoke workflows)
• Software license compliance
• Sox control (Remedy user attestation reports)
• Incident comms (all severities, business hours)

Please refer the Job description for details