IKEA Tampines - Checkout Team Leader

at  IKEA

Job ID: REF5083O
Date posted: 06/05/2024
Company description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
About the job
Reporting to the Checkout Manager, together with your team of co-workers, you ensure an easy-buying experience for IKEA customers in a high volume and fast paced environment throughout the complete payment process by ensuring the check-out service is efficient for the customer and ensuring payments are handled in a reliable, accurate and friendly way.

Your assignment

• You ensure the checkout areas are efficiently equipped and co-workers are available to help customers throughout the day.
• You are available to support the check-out co-workers if they are unable to resolve customer’s issues by dealing with the issues positively.
• You ensure accuracy of the Store’s daily monies collection, bank deposits and accuracy of the cash transaction records.
• You are responsible and accountable for daily basic operational needs and ensure proper maintenance of internal document for audit purpose.
• You will investigate conduct inquiry or follow-up of discrepancy.
• You will provide training and support the checkout manager to develop the co-workers’ career development by having regular one-one sessions and conduct performance appraisal.
• You will support the check-out manager in work scheduling and timecard management of the co-workers.
• Following up on the department action plan and taking action to ensure we are continually focus on achieving the agreed goals and compliance to the internal processes.
• Ensuring IKEA store is a safe and secure environment at all times for visitors and co-workers.

Your profile

• You have at least 3 years of experience in a leadership role within a fast-paced retail environment.
• Have a proven track record of leading teams and fostering team camaraderie.
• You are meticulous with an eye for details and strong follow-up skills.
• You are customer-centric with strong problem-solving and analytical skills.
• You have good communication and interpersonal skills.
• You are hands-on and physically fit to withstand prolonged hours of standing and able to handle heavy merchandise.
• You can commit to working on AM/PM shift, including both weekends and public holidays.

Please refer the Job description for details