We are looking for an Implementation Consultant to join our Professional Services team at ProQuest. In this position you will play a key role in the delivery and support of Innovative and Ex Libris Resource Sharing products for libraries around the world!
This position is a multi-functional role, where you will have the opportunity to develop ongoing relationships with our customers in support of our industry leading systems like INN-Reach, RapidILL and Rapido. Your responsibilities will include customer consultation and requirement analysis, system configuration, data analysis, project coordination, and support for post-implementation issues. If this sounds like an opportunity you are interested in, we would love to talk to you!

About You – experience, education, skills, and accomplishments

• Master’s degree in library science, or equivalent industry experience
• A minimum of five years of relevant industry experience.
• Preferably two years’ experience in structured libraries or implementing software in a SaaS environment.

It would be great if you also had…

• Project management working across multiple tasks
• Experience working in a client facing role
• Data analysis and technical skills required to successfully configure Resource Sharing systems for libraries.

What will you be doing in this role?

• Works with other members of the Resource Sharing Team to provide service and support to Innovative’s INN-Reach, RapidILL and Rapido customers
• Assists in the configuration of library systems for participation in various Innovative Resource Sharing systems.
• Assists in the analysis of data from third-party library systems and profiles to facilitate the participation of libraries using non-Innovative ILS platforms in Innovative Resource Sharing systems
• Configures Resource Sharing systems to support Innovative and non-Innovative member library systems
• Analysis and remediation of pre- and post-live customer change requests, to maintain optimal configuration and operation of Resource Sharing systems
• Investigation and remediation of technical and application support issues reported by both live resource sharing systems and in-flight resource sharing implementations
• Depending upon projects assigned, provides basic project management, to include project schedule creation, coordination with customers and internal team members, etc
• Serves as the primary point of contact with the customer, when needed
• Manages tasks and projects to completion, balancing client and company objectives

About the Team
This team of seven consultants approach work with a positive attitude, enthusiasm, and skill working collaboratively to ensure libraries can share resources. Clarivate’s present growth provides for a variety of opportunities for personal achievement and career advancement in a fast paced and flexible continuous learning environment.
Hours of Work
This is a Full time, permanent position with core business hours in your time zone with the flexibility to support global clients in other time zones as needed.
This position is hybrid with 2-3 days on site located at any of our US offices.

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Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disable

• Works with other members of the Resource Sharing Team to provide service and support to Innovative’s INN-Reach, RapidILL and Rapido customers
• Assists in the configuration of library systems for participation in various Innovative Resource Sharing systems.
• Assists in the analysis of data from third-party library systems and profiles to facilitate the participation of libraries using non-Innovative ILS platforms in Innovative Resource Sharing systems
• Configures Resource Sharing systems to support Innovative and non-Innovative member library systems
• Analysis and remediation of pre- and post-live customer change requests, to maintain optimal configuration and operation of Resource Sharing systems
• Investigation and remediation of technical and application support issues reported by both live resource sharing systems and in-flight resource sharing implementations
• Depending upon projects assigned, provides basic project management, to include project schedule creation, coordination with customers and internal team members, etc
• Serves as the primary point of contact with the customer, when needed
• Manages tasks and projects to completion, balancing client and company objective