IMPLEMENTATION COORDINATOR (RXNOW)

at  PharMerica

Our Company:
PharMerica
Overview:
Supports the operations of the organization’s training and development function by assessing the training needs of employees and evaluating the performance of current training programs and materials.

Responsibilities:

• Leads the Implementation of customer/pharmacy facing automation to develop timelines and working with key stakeholders and external automation vendors to ensure a successful integration leveraging AS/400 and or Framework application
• Completes required implementation, validation checklists, and documentation for new implementation
• Reviews and coordinates implementation components and timelines with all customers, vendors, technology, and support teams to support pharmacy operating procedures in the facility
• Identifies and prioritizes issues and concerns then document and communicate to leadership
• Coordinates and conducts in-services, training, and audits in accordance with guidelines and best practice
• Provides customer/pharmacy automation product support to new and existing customers as it relates to the implementation and/or integration process
• Consults with internal teams, partner companies, new / existing customers, and third party system vendors
• Problem solves, including field incoming requests, dealing with issues proactively, suggesting solutions that meet and exceeds customer’s needs
• Remotes into workstations / applications to troubleshoot and resolve issues
• Provides post implementation and on-going customer / pharmacy automation support by working independently with customers for successful resolution
• Performs other tasks as assigned

Qualifications:

• High School Diploma or GED; BA/BS or equivalent pharmacy/healthcare experience; Project Management experience desired
• Extraordinary customer service and relationship management experience
• Ability to handle multiple customer inquiries and channels simultaneously
• Preferred experience or working knowledge of one or more of the following products – MedBank, MedSelect (Flex), Omnicell, NexSys or other automated dispensing device
• Experience or working knowledge of the following Microsoft Applications:
• Microsoft Project Online
• Teams
• Excel
• Sharepoint
• Power Automate
• Forms
• Experience or working knowledge of one or more of the following products:
• AS/400 and or Framework application
• Pharmacy Technician/LPN work experience
• Ability to professionally communicate contracted customer goals and directives to defined team members and stakeholders
• Excellent communication and customer relationship skills
• Technologically savvy; Intermediate or above computer skills with Microsoft OS and Office applications, Power Automate, Forms, AS 400, and Framework
• Creative solving of technical problems ensuring the ability to deliver solutions across a wide variety of systems.
• Ability to focus on deadlines and deliverables ensuring the ability to deliver successful implementation repeatedly on time and within scope
• Field support requests and manage problem resolution documentation and ticketing system
• Ability to travel up to 90%
• Multi-tasking, project anagement, analytical and technical skills, written and oral communication skills, strong interpersonal skills, planning and organizational skills, and problem solving skills

About our Line of Business: PharMerica is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities, skilled nursing facilities, public health organizations and post-acute care organizations. PharMerica is one of the nation’s largest pharmacy companies. PharMerica offers unmatched employee development, exceptional company culture, seemingly endless opportunities for advancement and the highest hiring goals in decades. For more information about PharMerica, please visit www.pharmerica.com. Follow us on Facebook, Twitter, and LinkedIn. Additional Job Information:
Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today

• Leads the Implementation of customer/pharmacy facing automation to develop timelines and working with key stakeholders and external automation vendors to ensure a successful integration leveraging AS/400 and or Framework application
• Completes required implementation, validation checklists, and documentation for new implementation
• Reviews and coordinates implementation components and timelines with all customers, vendors, technology, and support teams to support pharmacy operating procedures in the facility
• Identifies and prioritizes issues and concerns then document and communicate to leadership
• Coordinates and conducts in-services, training, and audits in accordance with guidelines and best practice
• Provides customer/pharmacy automation product support to new and existing customers as it relates to the implementation and/or integration process
• Consults with internal teams, partner companies, new / existing customers, and third party system vendors
• Problem solves, including field incoming requests, dealing with issues proactively, suggesting solutions that meet and exceeds customer’s needs
• Remotes into workstations / applications to troubleshoot and resolve issues
• Provides post implementation and on-going customer / pharmacy automation support by working independently with customers for successful resolution
• Performs other tasks as assigne