Implementation Manager

at  Fiserv Inc

CALLING ALL INNOVATORS – FIND YOUR FUTURE AT FISERV.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

DESIRED EXPERIENCE AND KNOWLEDGE:

• 5 years’ experience in leading teams that support Business Management, Product Management, Service Delivery functions.
• Project management, change management or continuous improvement certification.
• Minimum bachelor’s degree accreditation

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

WHAT YOU SHOULD KNOW ABOUT US:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine’s “World’s Most Admired Companies™” 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

ABOUT THE ROLE:

The Implementation Manager will play a pivotal role in delivering outstanding solutions that delight new Fiserv strategic Enterprise level and high value clients, partners and relationships. You will work closely with Business Development Managers, Technology partners, Sales and Support teams to run product setups and deliver client boarding for some of Australia and New Zealand’s well known organizations.

ROLES AND RESPONSIBILITIES:

• Implementation kick-off meetings with client and internal teams to outline implementation plan.
• Managing stakeholder relationships internally and externally
• Planning, managing and delivering the implementation of new client programs, within agreed delivery SLAs/timeframes
• Manage/maintain the project plan, checklists and supporting documents.
• PIV and Pilot Management
• Facilitate client documentation and boarding of new facilities and services (including client application, KYC, third-party vendor facility management and new user platform setup).
• Providing sound technical knowledge of our product and its capabilities
• Handover to BAU Support for merchant issue and query requests after 1 month of implementation.
• Manage first 30 days experience post boarding as a new Fiserv customer.