Implementation Project Manager

at  Meddbase

EXPERIENCE

• 1+ year of relevant software experience ideally in the healthcare sector.
• Experience delivering end-to-end B2B software solutions.
• Knowledge of the practices and procedures of project management. Articulate and capable of producing high quality project documents, client outputs and reports.
• Project Management certification or equivalent e.g. PRINCE2 or Agile.

KEY SKILLS

• A natural ability to quickly establish rapport with colleagues and build strong relationships with stakeholders.
• Excellent verbal, written and presentation skills. Demonstrated ability to communicate effectively and persuasively with a variety of stakeholders of all levels and in a professional manner via phone, email and in person.
• Strong practical knowledge of the Microsoft Office products and suite, including Word, Excel, Visio, PowerPoint, Project, and SharePoint.
• Team player, highly organised and able to manage multiple projects at one time.
• Positive attitude and willingness to be hands-on in a fast-paced growing company.
• A high level of attention to detail, excellent follow-through, and reliability.
• Willingness to learn and develop technical knowledge of the Meddbase product.

PURPOSE OF THE ROLE:

Fundamentally, the Implementation Project Management team ensures successful, best-in-class delivery of our software while having sights set on ways to optimise and scale client delivery. You’ll be on the front lines in a dynamic role, and you will serve as the interface between our clients and our internal teams (Product, Engineering, Sales), throughout a client project lifecycle.
You will be a member of a small team delivering Meddbase to practices throughout the UK and abroad. Your focus will be to track project deliverables successfully and to deliver them on time and within agreed acceptance and quality criteria. You will be adept at building client relationships and managing stakeholders of all types from executives to technical users. You will manage medium system implementation projects which typically can last anywhere from 2 to 3 months involving extensive system configuration and data migration.
Experience handling the full Software Development Lifecycle (SDLC) from requirements to delivery and within the healthcare industry is beneficial. You will be required to project manage all your client projects in accordance with company project governance, resources and to strict timelines.
As an Implementation Project Manager, you will help evolve the Meddbase implementation methodology and drive client satisfaction by contributing new ideas and partaking in team discussions.
This role requires a keen desire to learn our product functionality. If you’re looking to find a great deal of variety in your day-to-day initiatives, this role will not disappoint. This role presents an exciting opportunity to be part of and help shape the future of our business.

RESPONSIBILITIES:

• Managing the day-to-day client interactions, client expectations, issues, risks, and all project lifecycle activities.
• Ensuring that all client-related project artefacts are stored and maintained regularly, including project reports, RACI and logs as required.
• Creating and maintaining project deliverables across the project lifecycle.
• Implementing engagement reviews and quality assurance procedures in accordance with IT methodology to ensure profitable and successful execution.
• Ensuring clear change control procedures are in place and adhered to and in alignment with client requirements.
• Drive Client feedback to Product Management and Engineering teams and help prioritise product requirements.
• Ensuring the clear communication of client requirements as/when required to the MMS implementation, design, development, and testing teams.
• Attending necessary corporate and client meetings and working with other team members to ensure projects are delivered within senior management directives.
• Facilitating client meetings to provide progress updates and reviews.
• Build effective working relationships with clients and mediate in meetings and discussions to manage differing personalities.
• Willingness to travel regularly.

We offer competitive salaries for all our roles and have a comprehensive benefits package. Our benefits include:

• 25 days of annual leave, plus bank holidays
• Subsidised gym membership
• Life assurance
• Access to an Employee Assistance Programme
• Private healthcare insurance for dental, medical and optical (length of service conditions apply)
• Enhanced maternity and paternity pay
• Sabbatical leave
• Eye test vouchers
• Flexi-hour