Implementation Specialist

at  Worldline

ANZ Worldline Payment Solutions is a joint venture between ANZ Banking Group and Europe’s leading payment technology company, Worldline.
We launched in Australia in early 2022, providing in-store and ecommerce payment solutions to around 60,000 Australian businesses. Since then we’ve built a new modern technology platform to enable an exciting roadmap of products and solutions that we’ll launch in Australia throughout 2023 and beyond.
What’s it like to work with us? We bring together the spirit of a fintech with the heritage of a big four bank. And while our expertise, products and services make us a leader in payments, our people, purpose, values and culture are the core of our organisation. As an equal opportunity employer, we know our success comes from new insights, diverse points of view and the energy of every member of our 300 strong team.
It’s an exciting time to be part of our growing team. Find out more about ANZ Worldline Payment Solutions here.

• You are the single point of contact for our key Merchants in the context of onboarding projects
• You are responsible for conducting the scope meeting(s) and ensure that the right departments within ANZ Worldline are involved.
• You hold regular meetings with the Merchant to inform on status quo & provide a platform to raise issues
• You act as an escalation point for the key Merchants in case of issues with the roll-out of a project and help to solve the problem..
• You follow up the invoices sent out the Merchants and provide additional information to the customer in case the invoiced items are unclear.
• You will work in close cooperation with the Key Account Manager and the Customer Success Manager to make sure that the Merchant receives the adequate service
• In case of missing documents, you reach out to Sales, in case of missing information, you work with the Merchant directly
• You foster a positive work and team culture, welcome feedback and actively stive to improve the customer experienc