In-house IT Support

at  ASIAN SEALAND OFFSHORE AND MARINE PTE LTD

Job Description:

• Provided daily IT helpdesk support & troubleshooting problems with all IT-related equipment (E.g. Laptop, phone, printer)
• Doing laptop deployment (old/new/replacement/refurnish)
• Administering Inventory control of all IT assets (hardware and software)
• Install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment & Windows and Microsoft Office
• Deal with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
• Maintaining and tracking security updates on all devices
• Assist to guide onboarding IT-related matters
• Train and guide staff on hardware and software usage
• Provide user data and application recovery
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Maintain and update website backend using WordPress
• Procurement of all IT-related things needed for the office.
• Support in testing and deployment of new applications and systems.
• Web/Email Server Support (Email Server Administrative Support, Add/Remove Email accounts, Set Email Forwarders, monitor and manage Email Quotas, Tracking spams and Trojans and imposing email filters & Assisting users in all day-to-day email-related issues and incidents)
• Submit proposal for IT budget and planning

Requirement:

• Minimum ITE / Diploma in IT or equivalent
• At least 2 years of relevant experience in desktop support, end-user support (hardware & software), and administration
• Good troubleshooting skills and knowledge of Windows Operating systems, Mac OS, and Office 365 applications
• Good knowledge of IT Security Management
• Good communication skills and personality
• Good team player and enthusiastic
• Self-initiator in performing tasks
• Able to work independently with minimum supervision
• Resourceful and responsive

Please refer the Job description for details