In-house Solicitor - Quality & Risk

at  Hugh James

SKILLS & QUALIFICATIONS

• Qualified Solicitor with authority to practice in England and Wales
• Experience in defence of Professional Negligence claims
• Experience in advising on SRA conflict of interest
• Ability to work to deadlines
• Ability to work independently as well as part of a team
• Ability to build relationships and all levels

WE NEVER SHY AWAY FROM A CHALLENGE

We are a leading, full-service UK law firm. Since our beginning, we have been led by the things that matter. We care about fighting for the right outcomes. Solving the seemingly unsolvable. Protecting businesses, individuals and livelihoods. Supporting our people, our communities. Safeguarding our planet. Looking for a way forward? At Hugh James, challenges – of all sizes – are readily accepted.

THE ROLE

The individual will be responsible for dealing with client complaints in accordance with the firm’s Complaint Procedure. This will involve:

• liaising with the complainant and internal members of staff,
• investigating the complaint and providing an appropriate response to the complaint,
• maintaining the firm’s complaint records.
• From time to time, it may also involve dealing with the Legal Ombudsman in the event that a complaint is escalated to them.

The individual will be responsible for dealing with notifications of potential and actual professional negligence that arise within the firm. This will involve:

• Investigating and establishing the facts of any reported circumstance
• Advising and providing appropriate assistance on the steps to be taken to deal with the circumstances
• Advising on potential conflict and pre-action protocol.
• Liaising with Head of Compliance and Quality, internal stakeholders, insurers and advisers and external third parties as necessary.
• maintaining the firm’s professional indemnity records.