In Work Support Advisor

at  EMPLOYMENT HERO PTE LTD

SKILLS REQUIRED:

• Excellent knowledge of the local labour market, methods of recruitment and awareness of growth industries.
• Knowledge of welfare to work and the customer base.
• Experience in training, education, and employment opportunities.
• Good knowledge of guidance and national standards.
• Working knowledge of all Microsoft packages.
• Knowledge of administrative systems.
• Ability to work to challenging targets and key performance indicators.
• Able to obtain information and record information accurately with high level of attention to detail.
  We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All appointments will be subject to Safer Recruitment Procedures which include a DBS check. This will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.
  If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.
  We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.
  As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.
  We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.
  GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.
  If you require support with the recruitment process, please contact or Internal Recruitment Team at careers@growthco.uk or call us on 0161 237 4447.
  All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy

• Contacting participants at set intervals to provide ongoing employment support and guidance.
• Working alongside Employment Advisors to feedback any “at risk” participants.
• From point of job start each participant requires an in-work support call weekly or monthly until l they achieve outcome stage.
• Supporting participants over the telephone with any questions they may have regarding work or addressing and helping to resolve any issues participants may face whilst in work.
• To contact employers with participant permission to support with any employment issues if needed.
• To ensure all calls and contact is recorded are genuine and meet the companies and contracts policies and procedures.
• To capture and record information regarding customers who have fallen out of work or started new employment in and accurate and effective manner.
• Work closely with Employment Advisors across all sites as needed and raise any issues to the Service Manager.
• To ensure if a customer has fallen out of work or started new employment all the relevant information is captured and effectively recorded.