Inbound Chat Telesales Consultants (Work from Home)

at  Rogers Communications

At Rogers, we put our customers first in everything we do! We’re growing our Customer Experience teams and are looking for team members who are committed to showing our customers and Canadians that we are with them all the way. Our Customer Experience team is enthusiastic, empathetic, and moved to make a difference –we’re passionate about people and ready to provide the ultimate customer experience to our customers. This position allows you to work from home! At Rogers, we’re committed to connecting Canadians. Ready to build a rewarding career with us? If so, consider the following opportunity:

WHO WE’RE LOOKING FOR

We’re looking for Inbound Telesales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You will foster collaboration within your team and other departments in efforts to help us work efficiently and provide world class customer service.

• In this role, you will provide inbound chat support to customers on both service and revenue related inquiries, while keeping sales top of mind
• When required, you may support voice calls and/or outbound calls
• Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions
• Create a sense of urgency to close the sale and meet first call resolution
• Meeting performance-based goals and sales targets
• Navigating our systems and tools to locate the best offers
• Greet customers in a friendly and personal manner and build rapport
• Providing the customer with all the required information to make an informed buying decision
• Educating customers on their existing products and services
• Addressing any follow up questions, confirm first bill expectations and inspire confidence
• Receiving ongoing training and certifications for Roger’s different brands, products, and services