Inbound Customer Service Consultant

at  Webhelp

LOCATION

Auckland, New Zealand
Job Title:
Inbound Customer Service Consultant
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.
We’re on the lookout for experts in Customer Service to join our team in Mt Albert, Auckland.
Working on behalf of an iconic Kiwi owned airline carrier, your role will be answering inbound calls from customers, using your professional and friendly approach to provide them with support.
We will put you through a fully paid training program, with on-going support in the weeks to follow. This will involve all aspects of the role and enable all our valued staff to become part of a cohesive team.

ENOUGH ABOUT US, LET’S TALK ABOUT YOU. YOU WILL:

• Have a passion for customer service, with strong trouble shooting skills.
• Be driven to assess and evaluate customer needs by listening and asking questions.
• Have a solid understanding and passion for modern technology.
• Be competent with navigating multiple computer programs and systems.
• Have the natural ability at multi-tasking and can perform under pressure.
• Have the attention to detail in capturing customer information accurately.