Inbound Customer Service Representative

at  Madison Recruitment

ARE YOU CURRENTLY LOOKING FOR PROGRESSION AND STABILITY? OR MAYBE SIMPLY LOOKING FOR A CHANGE? DO YOU WANT EVERY DAY TO BE DIFFERENT?

We are looking for a range of people, with all levels of experience and all walks of life for this new and exciting opening, which provides the opportunity to enhance your customer service skills and experience!

The role: Work in a fast-paced phone-based team taking inbound calls and offering a memorable experience to the customers you encounter. Day to day you will be:

• Actively listening to customer needs; providing them with effective solutions to queries
• Updating customer details and using multiple databases and systems
• Escalating calls to the appropriate internal teams and providing admin assistance
• Being an active team player, participating in team meetings and contributing towards the overall success of the business
• Eliminating stress and providing certainty for customers during the call

• Actively listening to customer needs; providing them with effective solutions to queries
• Updating customer details and using multiple databases and systems
• Escalating calls to the appropriate internal teams and providing admin assistance
• Being an active team player, participating in team meetings and contributing towards the overall success of the business
• Eliminating stress and providing certainty for customers during the cal