Inbound HubSpot Technical Support

at  Lupo Digital

The role
The Inbound HubSpot Technical Support role is responsible for providing a seamless HubSpot Technical support to Lupo Digital Customers and for building all HubSpot capable assets, across the entire HubSpot platform. The role includes guided user training on the HubSpot tools and may require liaison and collaboration with HubSpot Technical support and customers team(s) . You have a strong understanding of HubSpot tools (all Hubs) as well as experience in customer-facing roles.
Responsibilities
Evaluate customer needs and requirements.
Configure HubSpot to meet customer needs.
Train users on HubSpot’s marketing, sales, and service tools.
Troubleshoot problems with HubSpot.
Provide ongoing support to customers.
Work with the Customer Success Manager to track customer progress and identify opportunities for improvement.
Stay up-to-date on HubSpot’s latest features and functionality.
Collaborate with other roles at Lupo Digital.
Must have skills
You are HubSpot Certified (proof of certification required).
You have passed HubSpot Academy certificates relative to this role and including at least the HubSpot Inbound Marketing Certification.
2+ years of experience in customer-facing roles.
Strong ability to build assets in HubSpot’s marketing, sales, and service tools.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
A passion for helping businesses succeed.
Additional skills required
You are HubSpot Certified with respect to the HubSpot Partner Scaled Onboarding (PSO) role (proof of certification required).
HubSpot platform setup experience.
Experience with project management software, for example - Asana, ClickUp, Monday.com
Individual and Character Attributes
Strong technical skills and a passion for user-centered technology.
Strong English, including written and spoken comprehension.
Ability to work under pressure and time constraints.
Ability to think outside the box, including finding potential problems before they arise.
A sense of urgency within a competitive industry, that strives to provide efficient services and delivery turnaround.
Ability to take constructive feedback as an opportunity to grow and learn.
A strong and confident individual who wants to be a part of the team, but will also strive to improve the team as a whole.
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Please refer the Job description for details