Inbound Telesales Consultant - In Office

at  Rogers Communications

Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada’s market leader, Rogers Wireless offers a range of specialized plans, products, and services through its three wireless brands: Rogers, Fido, and chatr. We are proudly paving the way for the future of wireless innovation on the country’s largest and most reliable 5G network. Come build a rewarding career at Rogers and be a driving force behind our success story!

WHO WE’RE LOOKING FOR:

We’re looking for Sales Consultants who will bring enthusiasm and a positive attitude to the work they do. Someone who has a deep passion to listen and genuinely want to help each person they connect with. This role is fast-paced, and the environment is ever changing. You will be challenged to ask the right questions to uncover customer needs while recommending products and services that add value. You thrive on the energy of in-person collaboration as you work closely with your team in our Winnipeg or Calgary office.

• Welcome our customers in a friendly and personal manner
• Connect with our customers from across Canada, asking the right questions to analyze their needs, and skillfully presenting tailored sales solutions
• Primarily inbound calls, supporting chat and/or outbound calls when required
• You will receive training on different brands, products, services
• Create a sense of urgency to close the sale and meet first call resolution
• Meeting performance-based goals and sales targets
• Navigating our systems and tools to locate the best offers
• Greet customers in a friendly and personal manner and build rapport
• Providing the customer with all the required information to make an informed buying decision
• Educating customers on their existing products and services
• Addressing any follow up questions, confirm first bill expectations and inspire confidence
• Receiving ongoing training and certifications for Roger’s different brands, products and services