Income Recovery Officer (FTC 12 months)

at  Bracknell Forest Council

Employer:
Bracknell Forest Council
Salary:
£27,803 - £33,024 FTE plus £689 London Weighting Allowance
Location:
Time Square, Bracknell
Contract:
Temporary
Working Pattern:
Flexible Hours/Full Time
Hours:
37 hours per week.
DBS Check:
No
Closing Date:
26/04/2024 at 23:59
Reference:
People/24/276813

THE BENEFITS YOU WILL EXPERIENCE ARE…

• An inclusive and social working environment with a variety of staff networks.
• Opportunities for flexible and agile working, we offer a hybrid model of working to promote flexible working around personal and family commitments.
• Generous annual leave commencing at 25 days increasing after 3 years’ service to 28 days (pro rata for part time). With additional annual leave purchase policy.
• Regular opportunities for development with internal and external training courses.
• A great office location next to travel links and the regenerated town centre.
• Internal sports and social club opportunities.
• An extensive employee assistance programme (EAP) to support health and wellbeing.
• Discounted leisure centre and gym membership.
• Supermarket discount.
• Local government pension scheme / Life insurance cover.

WHAT WE’RE LOOKING FOR…

We are looking for someone with sound experience of working in a rent or housing service and dealing with finances ideally in the social housing sector. You will have a good understanding of best practice in management of income recovery, debt counselling and debt collection. With excellent communication skills and the ability to work to deadlines, you will be able to manage your time and resources effectively.

• To provide a high-quality Income Management Service and be responsible for the arrears management and income collection of a specified caseload.
• Maximising income through the effective collection of rent and service charge income, giving appropriate advice and guidance to residents in respect of rent, other tenancy charges and arrears. Working supportively and proactively with the aim of sustaining tenancies.
• Take a proactive approach to recover and prevent rent arrears through the management of individual rent arrears cases. Ensuring that tenants are notified of any arrears at the earliest opportunity. This will include setting of arrangements, issuing statements or recommending further steps such as court action in line with agreed procedures and targets.
• Engage with residents in order to negotiate and sustain payment arrangements through a variety of communication methods. Contact will include home visits and working outside of core hours where necessary.
• Assist tenants in maximising income and give advice or where appropriate, referrals on money management matters, empowering and signposting residents to find solutions and appropriate support.