Indigenous Business Manager, WA

at  Westpac

HOW DO I APPLY?

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.
As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email talentacquisition@westpac.com.au

• Proactively build and manage a pipeline of new business with a particular focus on new to bank customers generated from internal and external referral partners.
• Be an active member in the community, identifying and building relationships with external referral partners as well as Indigenous business influencers.
• Support customer advocacy through effectively handling, escalating, and following up customer compliments, issues, and complaints, using judgement to resolve customer concerns on the spot.
• Collaborate with internal stakeholders to ensure all business needs of the customer have been addressed, this includes, but is not limited to trade finance, complex payment solutions, credit structuring.
• Conduct customer needs reviews to provide business solutions to new customers, including business lending, asset finance and other transactional needs