Infant Feeding Navigator

at  Cambridgeshire Community Services NHS Trust

Placing calls to service users and health professionals using a telecommunication system. This includes proactively making first contact with new parents around infant feeding choices, navigating access to support and guidance where identified and providing reassurance and emotional support with time to listen. Occasionally dealing with difficult situations/circumstances via the telephone. Recognising the extent of their competency and identifying when escalation to the infant feeding lead or referral to the infant feeding teams with CCS/Acute Trusts is required in accordance with agreed standard operating procedures.
Recording details of all contacts with service users and other professionals using SystmOne (S1) and other platforms as appropriate. Ensuring that follow up actions from calls, emails, correspondence, referrals and other contacts are progressed efficiently and effectively. Completing administration tasks on S1, including for instance updating service user information, and registering service users who are accessing the service. Understand and respect the need for confidentiality

Please refer the Job description for details