Information Officer

at  The Princess Alexandra Hospital NHS Trust

The post holder is required to deal effectively with staff of all levels throughout the Trust, the wider healthcare community, external organisations and the public. This will include verbal, written and electronic media. To acquire and maintain detailed knowledge of the analytical tools supporting Business Intelligence activities. Liaise and communicate effectively with colleagues, systems users plus internal and external contacts as required with complex queries.
Provide and receive complex information. Follow and contribute to agreed polices and processes. Produce and maintain effective documentation following agreed standards. Motivate and support users who are reluctant to use new technology.
Support a range of project activities as directed. Responsible for the development and creation of regular reports on workflow, error reporting and resolution. Undertake detailed analysis and validation of various types of data to inform assessment of organizational performance and help identify opportunities for improvement. This involves analysis of a range of facts or situations.
Bring to the attention of the Information manager any serious matters relating to data quality. Adjust tasks or activities daily as the situation requires, escalating if necessary to line manager. Strict deadlines will need to be met for daily, weekly, monthly and annual reports. Ad-hoc urgent information requests will often need to take priority at the last minute e.g.
NHS Improvement / NHS England / Freedom of Information requests. Liaise closely with hospital managers and clinicians in identifying information requirements. Interpret the information requirements of users and identify the most appropriate information source to satisfy those requirements. Ensure the end users understand the analytical and statistical content of reports and use them appropriately to manage operational performance.
Extract data from a variety of hospital information systems. Manipulate data using appropriate applications and present it to the client in an agreed format. Ensure that information reports are easily accessible and in a user-friendly format and that agreed deadlines are met. Provide any necessary training or technical support to users of those information systems within the Trust.
Continuous use of a PC or laptop to extract, manipulate, analyse and present data on a daily basis. Speed and accuracy are required to ensure data analysis and reporting is timely. Detailed script extraction will be required meaning concentration for long periods of time is required. Train other team members in respect of data definitions, software usage and processes to ensure service continuity during the post-holders absence.
Provide cover for other team members during periods of absence. The post-holder therefore needs to keep abreast of tasks specific to other posts. Regularly and frequently required to concentrate for long periods of time when analysing reports, preparing policy and strategy documents, interpreting policy. No budget or line management responsibilities for this post.
This job description may be subject to change according to the varying needs of the service. Such changes will be made after discussion between the post holder and the manager. All duties must be carried out under supervision or within Trust policy and procedure

Please refer the Job description for details