Information & Referral Coordinator/Care Coordinator (Full-Time)

at  Canadian Mental Health Association Toronto Branch

INFORMATION, INTAKE SERVICES

• Respond to telephone calls, letters and e-mails from people seeking information about mental health services, how to access services and systems, and the mental health act.
• Assess the service needs of the person seeking information and direct them to appropriate treatment and/or support services.
• Provide a range of options for care and links to them: phone numbers, hours of service, locations, and waiting lists.
• Assist callers by making telephone inquiries about services, eligibility, and what callers can expect.
• Screen completed referral forms to determine whether the program applied for is suitable.
• Request original consent forms to request hospital records.
• Record referrals on database system and on log sheet.
• Respond to follow-up calls from potential clients, family members, and referral sources.

EDUCATION

• Post Secondary Degree/Diploma in Social Services or an equivalent

RELATED EXPERIENCE

• A minimum of three (3) to five (5) years of experience in community mental health, with knowledge of community programs and resources in the Greater Toronto Area.
• Experience providing service for people with diverse backgrounds.
• Experience researching and helping people find appropriate information.
• Experience with clinical records databases.

SKILLS REQUIRED

• Demonstrated knowledge and ability to work with a Trauma Informed and Recovery oriented approach.
• A thorough understanding of the resources and skills required to provide professional community information and referral.
• Excellent assessment and communication skills.
• Ability to work effectively as part of an interdisciplinary team.
• Demonstrated knowledge of Mental Health, and relevant policies and legislation, such as the Mental Health Act and PHIPA is required
• Demonstrated competency in building therapeutic alliance and in crisis intervention skills
• Strong working knowledge of Microsoft Office applications and client service databases.

WHY CHOOSE CMHA TORONTO?

If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:

• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
• Work-life balance and flexibility – to ensure you have time for the things that matter to you
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is committed to promoting a workplace culture of inclusion, openness, mutual respect, and a ‘no blame and accountable’ environment. Our staff report that they value the flexibility in work schedules and the work-life balance CMHA Toronto encourages. They appreciate the training and development opportunities provided to staff and the encouragement for continuous learning. Staff often comment on the sense of family and personal support that exists throughout the organization.
CMHA Toronto is committed to an equitable, diverse, inclusive, anti-racist and anti-oppressive workforce reflecting the diversity of the communities within which we work and is an equal opportunity employer. As such, we encourage equity-seeking candidates to apply, especially those who identify as black, Indigenous, people and women of colour, people with disabilities, 2SLGBTQ+ or women. We recognize and honour the intersectionality of equity-based identities. Personal experience with mental health issues, either through self or a loved one, is an asset. If you are contacted by our offices regarding a job opportunity, please advise prior to the interview should you require any accommodation.

THE ROLE AND OPPORTUNITY

This is a blended role of Information, Intake and Referral Coordinator and Care Coordinator for Integrated Care Pathway for Schizophrenia (Partnership with Ontario Shores, CMHA Durham, and SHN). The clinician will have sound knowledge of clinical issues in the area of mental health and addiction as well as strong skills in complex care coordination between and within organizations. The details of each role is as outlined and as this is a new position there will be opportunities to enhance and fine tune the responsibilities:

• The Information, Intake & Referral Coordinator serves as initial contact either by phone or in person; initiating basic clinical client screening; assessing requests made by the referral source and referring to appropriate resources; fielding incoming calls; developing and maintaining relationships with other community agencies to enhance available resources to clients; maintaining data base information.
• As a member of this innovative new team, the Care Coordinator will work closely with partner organizations as we implement an integrated care pathway for individuals with schizophrenia. This role will support the establishment of partnerships across multiple organizations by streamlining the coordination across different services and care providers. The aim is to create a seamless and integrated experience for people with the diagnosis of schizophrenia that the organizations currently and collectively serve.

TO BE ELIGIBLE FOR THIS ROLE CANDIDATES WILL BE REQUIRED TO ADHERE TO OUR COVID-19 POLICY AND PROVIDE PROOF OF VACCINATION.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted