Information Systems Engineer

at  Splunk

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your “million data points”. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.
Splunk’s Collaboration Team is seeking an Atlassian Systems Engineer that will be administering Jira, Confluence, Trello and complementary technologies. This requires you to be familiar with both Atlassian Data Center and Atlassian Enterprise Cloud. You will also diagnose and resolve application issues and develop scalable solutions. You will have an interest in learning to deploy and support a diverse variety of environments, including large, high availability networks. Strong customer service skills will be necessary for this position, as the Atlassian Engineer will interact with employees on a regular basis. You will assist with projects, application upgrades, maintenance activities, and on-call responsibilities. You’ll be working on a team that is recognized by Atlassian as one of the best in the world at what they do. Check it out here - https://www.youtube.com/watch?v=CGaEipvS-ZI

REQUIREMENTS:

• 5+ years managing collaboration systems at scale
• 3+ years of Jira and Confluence administration experience, supporting small to large enterprise environments both in Atlassian Data Center and Atlassian Cloud
• Experience with REST APIs is a must
• 2+ years of Atlassian Cloud experience
• Experience administering Jira, Confluence and complementary technologies
• Experience with integrations in a SaaS environment such as Salesforce, Slack, Zoom and Google Workspace
• Experience with a scripting language such as Python
• Strong verbal, written and social skills are a requirement
• You will always seek the root cause and solve the problem once
• You will automate tasks where appropriate to enable Splunk to scale
• Ability to self-motivate, handle, and prioritize competing tasks
• Attention to detail and accuracy
• Ability to work after hours to support projects and maintenance activities

EDUCATION:

A Bachelor’s degree is preferred preferably in Computer Science, Management Information Systems, or equivalent years of industry experience

• Daily operational support of Splunk’s Atlassian hybrid on-premise and cloud environment
• You will coordinate and implement software and configuration changes to improve the experience for Splunk’s global workforce
• You will build new Jira projects, and author workflows based on user requirements
• You will manage the Confluence environment and create spaces, pages, page templates as necessary
• Ensure optimal configuration of Atlassian Enterprise Cloud for our employees
• You will ensure system availability of all Atlassian tools based on defined SLAs
• You will handle service ticket queue to ensure timely resolution for end user issues
• Participate in 24x7 on-call rotation