INFORMATION TECHNOLOGY SPECIALIST II

at  Department of Technology

Job Description and Duties
Under the general direction of the California Network and Telecommunications (CALNET) Program’s Operations IT Manager I (IT Mgr I), the IT Specialist II (IT Spec II) performs a variety of very complex tasks including analysis and implementation of strategic telecommunications program initiatives, evaluation and continuous improvement of operational processes, and development and monitoring of contractor oversight methods and practices. CALNET Operations supports over 2,100 customers who utilize statewide telecommunications contracts offering voice, data, broadband, cellular, contact center and 1,000s of related services. CALNET Operations also leads contractor oversight, monitoring and compliance efforts performed by various staff and teams throughout the Program. The IT Spec II serves as the lead technical resource responsible for mentoring other staff and independently conducting the most complex assignments, and must have ability to assess complex technical studies, surveys, and telecommunications software, hardware and services provided by private industry suppliers to oversee contractor compliance with contract terms and conditions as well as support customers purchasing services offered by the CALNET contracts.
The CALNET Program establishes and manages a suite of telecommunications and network services contracts for the State of California and local public entities. Through the CALNET Program, California Department of Technology (CDT) establishes telecommunications policy for the state’s executive branch agencies.

STATEMENT OF QUALIFICATIONS (SOQ) REQUIRED

The SOQ must be submitted with your State Application (STD 678). Applicants must answer each question in its entirety and follow all instructions for answering the questions in the specific order to be considered for the position. Applicants who fail to submit an SOQ as outlined may be disqualified from the selection process.
NOTE: Resumes, cover letters, and other materials will not take the place of the required SOQ.

You will find additional information about the job in the Duty Statement.

Working Conditions

• Possess proficiency with a personal computer and Microsoft business applications.
• Possess proficiency with using web sites, databases, Service Desk software applications, and business application systems that support the contract development and management functions.
• Work additional hours as needed (frequency varies).
• Travel as needed (the most frequent travel is local; rare overnight trip).

Job Code #:
JC-425934
Position #(s):
695-390-1414-269
Working Title:
CALNET Operations Lead
Classification: