Infrastructure Analyst

at  BC College of Nurses and Midwives

Status: Regular, Full-Time
Number of Positions: 1
Work Location: Hybrid (a combination of in-office in Vancouver and remote work)

WHO WE ARE

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.
As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.
What we offer you
We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner.
The expected starting base salary for this position is $87,483 - $94,098 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.
In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.’s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

YOUR EDUCATION & SKILLS:

• Bachelor’s degree or college diploma in Computer Science or related field, or equivalent combination of relevant education and experience.
• Minimum 5-7 years’ technical experience in IT infrastructure.
• Recent and relevant experience related to / working with: MS Windows servers, routers, switches, firewalls, LANS/WANS, load balancing, MS Office, MS Exchange, MS Domain Controllers, PowerShell, batch files, SQL Server, MS SharePoint and Active Directory security and policies.
• Strong organizational skills: ability to simultaneously manage several projects with competing deadlines with a focus on quality, accuracy and reliability.
• Ability to take ownership and responsibility of the work.
• Strong analytical and organization skills with attention to detail.
• Excellent interpersonal and communication skills required.
• Ability to establish, build and maintain collaborative relationships with staff and external suppliers.
• Excellent customer service skills.
• Demonstrated understanding of current and emerging technologies with a passion to learn and apply new knowledge.
• Ability to work independently and as a team member.
• Ability to work outside of regular work hours, on occasion, to ensure the smooth functioning of BCCNM related systems.Recent experience with Azure, Citrix and virtualization is an asset.

Reporting to the Director, Information Technology, and under the direction of the Senior Application Developer, the Infrastructure Analyst (IA) supports the Information Technology team in managing the Azure infrastructure, Citrix environment, Helpdesk function, providing support to the Consortium via the Service Desk by resolving information infrastructure related helpdesk tickets, and escalating issues and requests as needed.
The Infrastructure Analyst is responsible for the ongoing support of systems and all network hardware, virtual and physical, and software infrastructure. The IA keeps systems secure and ensures all systems and data are protected, backed up and recoverable.
In addition, the IA supports and participates in the development of current and future information systems projects, as well as liaising with the applications team to provide feedback on operational issues.

Key responsibilities include:

• Designs, develops, and implements privacy compliance programs. Educates internal stakeholders on awareness of privacy trends and changes in technology use and privacy legislation that impact BCCNM.
• Collaborates with internal and external stakeholders on programs and projects which may involve the handling and sharing of information across BCCNM and with other organizations, users, clients, suppliers, and partners to ensure the protection of personal information of registrants and staff.
• Escalates to the Privacy Office and works in consultation with relevant stakeholders in relation to defining BCCNM’s protection goals and applying and operationalize these goals with business process owners.
• Analyses and proposes development and implements organization-wide privacy policies and procedures.
• Ensures clarity on what the College sees as FOI requests, and designs college-wide processes and training so that FOI requests are centrally tracked and responded to as expected.
• Manages and responds to the College’s FOI requests, including conducting redaction of records.
• Collaborates with staff, IT security and IM risk assessment to maintain organizational compliance with provincial laws regarding privacy, freedom of information, security, electronic transactions, and protection of information assets.
• Completes privacy impact assessments (PIAs), supports the completion of risk assessments, and conducts related ongoing compliance monitoring activities in consultation with IT security and IM risk assessment and contract resources in the Privacy Office.
• Provides effective and timely response to privacy breaches in accordance with the College’s privacy breach incident response plan and takes the necessary steps to contain the breach.