Infrastructure Analyst

at  CVS UK Ltd

CVS Group plc is an AIM listed, international integrated veterinary services provider which delivers to clients through four business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it’s what is at the heart of our work, every day.

DESIRABLE SKILLS:

• Relevant certifications (such as MCSE, CCNA, or ITIL) are highly desirable
• Familiarity with MPLS, SD-WAN, Meraki, and other networking technologies
• Experience with VOIP technologies
• Previous knowledge of the veterinary industry
  Alongside a salary of up to £45,000 DOE, we are offering benefits including; 6.6 weeks holiday, buy/sell holiday scheme, 1 day extra holiday per year up to 5 years, enhanced maternity/paternity/adoption leave, pension matched up to 6%, generous staff discount on pet care and products and more

The skills:

• Proven experience in a senior 3rd line analyst or similar infrastructure support role
• Extensive knowledge and hands-on experience with Microsoft Windows Server Operating Systems (version 2016 and above), Microsoft Office 365/Exchange 2016, Hyper-V, and Active Directory management
• Strong understanding of cyber security principles and the ability to promote awareness within the organisation
• Experience supporting enterprise and operational technology networks
• Excellent problem-solving and analytical skills, with the ability to work under pressure and prioritize tasks effectively
• Strong communication skills, both verbal and written, with the ability to convey technical information to diverse audiences
• Project Management Skills
• Must hold a valid UK driving licence as regular UK travel will be required occasionall

• Act as the point of escalation for BAU operations and project delivery, ensuring timely and effective resolution of complex technical issues
• Provide support for Exchange, Office 365, Hyper-V, and other Microsoft server stack technologies
• Attend Change Advisory Board (CAB) meetings, contributing expert advice on infrastructure changes and ensuring smooth implementation
• Manage and maintain Active Directory (AD), ensuring user accounts, security groups, and permissions are accurately configured
• Monitor server health and hardware, proactively identifying and resolving potential issues to ensure optimal performance and availability
• Support MPLS, SD-WAN, Meraki, and other networking technologies, troubleshooting connectivity issues and optimizing network performance
• Assist with the deployment of new services and solutions, whilst following an ITIL v4 framework
• Collaborate with the IT Service Desk, providing guidance and support to resolve complex incidents and problems
• Participate in projects related to service design, service transition, continual service improvement, and operational initiatives
• Contribute to the operational maintenance of the Configuration Management System (CMS) and ensure accurate and up-to-date data
• Investigate and diagnose complex issues at a 3rd line level, ensuring effective resolution and minimizing downtime
• Participate in a planned on-call support rota and occasionally provide essential out-of-hours support as required

The skills:

• Proven experience in a senior 3rd line analyst or similar infrastructure support role
• Extensive knowledge and hands-on experience with Microsoft Windows Server Operating Systems (version 2016 and above), Microsoft Office 365/Exchange 2016, Hyper-V, and Active Directory management
• Strong understanding of cyber security principles and the ability to promote awareness within the organisation
• Experience supporting enterprise and operational technology networks
• Excellent problem-solving and analytical skills, with the ability to work under pressure and prioritize tasks effectively
• Strong communication skills, both verbal and written, with the ability to convey technical information to diverse audiences
• Project Management Skills
• Must hold a valid UK driving licence as regular UK travel will be required occasionally