Infrastructure Engineer

at  Cumberland Building Society

Working at the Cumberland, you become part of something special. We’re a Mutual organisation, committed to improving the lives of our colleagues, customers, and community. Our values are incredibly important to us.
We’re on an exciting transformational journey with our people firmly at the forefront of our plans. If you want to work for a team integral in helping to drive cultural change, a team where you can bring your whole self to work bringing your energy and creativity to make a positive difference, then this is the job for you.
We have an exciting opportunity for an Infrastructure Engineer to join our Technology team.
As our Infrastructure Engineer, you’ll assist in providing IT infrastructure requirements for new and existing services and provide ongoing support and maintenance to ensure their continuation. You’ll work closely with the wider Technology team, 1st Line Risk and Group Risk, Information Security, TMO (Transformation Management Office) and CMO (Change Management Office).

Main responsibilities include:

• Support and assist the First Line Engineers.
• Test, Install, maintain, upgrade and continuously improve infrastructure hardware and software.
• Ensure the technology Infrastructure systems operate efficiently in accordance to agreed service availability metrics.
• Ensuring software is kept up to date and aligned with software patching policy. Input into and maintain a standard library of documentation and procedures.
• Input into and maintain a standard library of documentation and procedures.
• Ensure adequate backups are taken and maintained in accordance with documented operational reliance recovery timescales.
• Management of service desk requests.
• Deal with escalations in a timely manner.
• Create, update and review documentation following our systems library process.
• Identify and manage risks.
• Challenge existing processes and procedures.
• Work alongside other technology teams on problems and Incidents.
• Follow the change control process.
• Work with Service Assurance on PIRs.
• Assist with project workstreams and BAU tasks where required.
• Out of hours on-call for critical systems will be a requirement for this role in-line with the Working Practice Charter and will attract an additional allowance.
• To carry out any other reasonable additional duties.
• Flexible working hours due to system upgrades which are often performed outside of business working hours.
• Manage purchasing, invoicing and contribute to the Infrastructure budget.