Infrastructure Engineer

at  Datafin IT Recruitment

REQUIREMENTS:

Knowledge, Skills and Behaviours:

• Firewall Knowledge.
• Understanding VPN and Networking.
• Knowledge of WAN environments.
• Backup Support knowledge.
• Microsoft Intune deployment, management and maintenance.
• Microsoft Endpoint deployment, management and maintenance.
• Microsoft Exchange and Office 365 implementation, configuration and maintenance.
• Storage and SAN understanding.
• Manage of all on premise and cloud licensing for end users and servers.
• Web hosting administration.
• Extensive DNS Knowledge.
• Manage desktop support staff members.
• Maintenance and support of the hardware supporting the telephony servers.
• Management and support of the telephony systems with their telephony partners.

Education / Experience:

• Matric.
• Postgraduate degree or diploma beneficial.
• Minimum of 2 years Desktop Support experience.
• Relevant certification (examples: VMWare (VCP), HyperV (MCP), MCSE, MCSD, Exchange, Azure Fundamentals.
• Must have 3 years of Network administration in the areas of design, implementation, capacity planning, maintenance.
• Basic knowledge of Virtualisation.
• Experience with Networking problem determination, capacity planning and root cause analysis.
• Working experience with virtualisation administration and support beneficial.
• Working experience with Microsoft Exchange and Office365 administration and support beneficial.
• Working experience with On-premise Firewall products beneficial.
• Working experience with Switches and Routers.

Cloud and On-prem Servers:

• Maintenance of physical servers, racking, power management and cabling.
• Windows Server deployment and maintenance 2016+.
• Active Directory and Group Policy deployment, planning and maintenance.
• Microsoft Exchange and Office 365 Online maintenance.
• Microsoft Intune and Endpoint.
• Office 365 software suite deployment and maintenance.
• Office 365 mail administration.
• Remote desktop services maintenance.
• Azure Virtual Desktop maintenance and rollout.
• Azure Platform understanding, maintenance and improvement.
• File server permissions and sharing.
• DHCP and DNS Configuration and management.
• 3rd Party software management and updates.
• Windows server and desktop update administration, testing and deployment.
• Physical maintenance of all remote systems and servers at DR sites and Datacentres.
• Infrastructure documentation and network diagram upkeep.
• Anti-Virus Cloud services and end-user installation, configuration, reporting and management.
• Hardware and software Asset management.
• Environmental and proactive hardware checking.
• Creation and maintenance of IT policies and procedure
• Cloud and On-prem license management and deployment.
• Mimecast administration mail archive and security.

Network and Security:

• Installation and administration of physical switches.
• Firewall understanding and basic administration (FortiGate)
• Network troubleshooting.
• Infrastructure and Connectivity planning.
• Virtual Private Network configuration and understanding.
• Internet reporting services (FortiAnalyzer).
• SSL Certificate knowledge.
• Cloud IP Routing Service knowledge (Cloudflare).
• Web server and DMZ knowledge.
• Vulnerability testing and patching of systems.
• Wireless infrastructure installation, configuration and management.
• PRTG Monitoring and maintenance Reporting and proactive.

Telephony:

• Maintenance and support of the hardware supporting the telephony servers.
• Management and support of the telephony systems with their telephony partners.

Desktop:

• Setup and provision of desktops, notebooks and thin clients.
• Management and planning of hardware to support end-users.
• Desktop support for company users (escalations and overflow).
• Responsible for ordering, distributing, and monitoring the use of printer toner and cartridges.
• Printer management, installation and configuration.
• Biometrics management.
• Hardware and Software vendor management.
• Communication with hardware suppliers in collaboration with seniors.
• Onboarding and management of Microsoft Intune and Endpoint Defender services.

Disaster Recovery (DR) and Business Continuity Planning (BCP):

• Replication awareness.
• Disaster Recovery awareness backup, recovery, documentation, and testing.
• Business Continuity Planning (BCP) documentation.

People:

• Assistance with training and mentoring of junior infrastructure staff.
• Co-ordination and management of the desktop support team.
• Professional and empathetic toward business unit.
• Assist with basic IT training to empower the team to resolve common issues themselves.

Training

• General ad hoc IT training to end uses when required.