Infrastructure Engineer ITOM Admin

at  Westpac New Zealand

Mō te tūranga | About the Role
This role sits within the Service Stability & Visibility Service Group, that supports the business to run stable and visible technologies to meet the digital needs of our People, Customers and Regulators. Service Visibility is about ensuring we have the tools (ServiceNow) in place to give us end-to-end visibility of our technology and our environments interdependencies, that can be leveraged to provide operational efficiency.

The Service Visibility Squad are responsible for the ITOM application, CMDB, Service Mapping and Discovery within ServiceNow. As the Infrastructure Engineer – ITOM Admin, you will

• Manage the day-to-day technical operations of the CMDB including Discovery, Service Mapping and CMDB integrations.
• Assist Squads with on-boarding new device classes/sources into the CMDB via Discovery or Integrations.
• Assist with troubleshooting of infrastructure specific issues, including collaboration with the wider engineering community.
• Work with teams to embed Configuration Management processes and contribute to the broader embedding of ServiceNow.
• Assess, analyse, develop, document and implement changes based on requests for change.
• Lead and/or assists with the implementation of agreed remedies and preventative measures.
• Define testing requirements and direct these tasks – assuming responsibility for the platform quality for the project or work request.
• Act as Risk Champion for the group while supporting the Service Owner uplift risk management awareness and maturity.

Nā tāu rourou | What will you bring?

• 2+ years as a ServiceNow Infrastructure/Platform Engineer/Sys Admin experience
• Preferrable experience on ITSM/ITOM/Discovery/Service Mapping/ServiceNow/CMDB/CSDM
• Transferable skills with monitoring tools (Dynatrace, SolarWinds, Splunk, Tivoli)
• Exposure to discovery, service mapping and automated integrations within ServiceNow or equivalent ITSM tool.
• Experience working in a complex enterprise environment.
• Thrives on delivering great customer experiences.
• Enjoys working as part of a fast-paced multi-tasking team.
• Builds effective relationships and assimilates information quickly.
• Self-Leader manages to high quality and time.
• Ability to write concise and easy to understand documentation.
• Working as part of a cohesive squad and willingness to cross skill.

Westpac Hei Wāhi Mahi | Working at Westpac

In addition to immersing yourself in a supportive team environment, you’ll receive some great job perks and benefits including:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
• Additional purchased leave options up to 4 weeks per year
• Banking benefits, insurance discounts and superannuation scheme
• Career growth – we promote internal capability; we have programmes that recognise star performers
• Generous parental leave – and top up government paid parental leave
• School holiday subsidy - help you balance work and family during school holiday
• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
28 April 202

• Manage the day-to-day technical operations of the CMDB including Discovery, Service Mapping and CMDB integrations.
• Assist Squads with on-boarding new device classes/sources into the CMDB via Discovery or Integrations.
• Assist with troubleshooting of infrastructure specific issues, including collaboration with the wider engineering community.
• Work with teams to embed Configuration Management processes and contribute to the broader embedding of ServiceNow.
• Assess, analyse, develop, document and implement changes based on requests for change.
• Lead and/or assists with the implementation of agreed remedies and preventative measures.
• Define testing requirements and direct these tasks – assuming responsibility for the platform quality for the project or work request.
• Act as Risk Champion for the group while supporting the Service Owner uplift risk management awareness and maturity