Infrastructure Engineer - Microsoft Teams (AVC)

at  Department for Work and Pensions

IF SO, THIS COULD BE THE JOB FOR YOU!

We are looking for an Infrastructure Engineer to join the Audio and Video Conferencing (AVC) team, who are responsible for delivering, maintaining and supporting the Microsoft Teams environment.
As well as keeping on top of core Teams functionality and managing over 100k users, we are responsible for a modern and extensive in-room video-conferencing estate (MTRs and camera/soundbar solutions).
We look after the Teams telephony, which covers PSTN connectivity via direct routing for 100k users as well as both softphone capability on the desktop and physical handsets across the estate.
The team is also responsible for the Room Booking process in Exchange, Microsoft Stream and the DWP Visualisation tools (MS Whiteboard and Mural).
Please note this role requires you to pass Security Check clearance. For further information, please see ‘Selection process details’.

JOB DESCRIPTION

As an Infrastructure Engineer (at the Senior Executive Officer grade - SEO) you will deal with the day-to-day management and development of infrastructure products and contribute towards their design.
You will be responsible for the operational stability of the infrastructure solutions, and be in a position to affect change in the on-going robustness and resilience of those products.
You will collaborate with seniors and own Infrastructure Development Lifecycle Process as part of a delivery team focused on one or more products. Ideally, you have a Microsoft certification in an Azure or M365 product. However, we do offer staff development opportunities to gain this certification to the right person who wants to progress their career.

Specifically, working in a small team of Engineers, the role will involve:

• Supporting and delivering hardware/software updates to the MTR estate
• Monitoring and managing incidents on a daily basis and working closely with the Service team, suppliers and users at remote sites
• Supporting new installs/moves/upgrades to all our hardware solutions
• Managing a direct routing PSTN infrastructure including provisioning users and policies as well as managing a direct routing 3rd party supplier
• Supporting and delivering hardware/software updates to the Teams handset estate
• Working with MS Exchange team for integration with Teams and managing the Room Booking solution
• Good Powershell understanding for automating the management of large numbers of users
• Reporting capabilities and trend analysis to spot issues / opportunities and enable easy passing of information to management
• Ensuring technical guidance and documentation for the supported solutions is up to date and published
• Being a source of information for associated engineering teams in DWP Digital

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Specifically, working in a small team of Engineers, the role will involve:

• Supporting and delivering hardware/software updates to the MTR estate
• Monitoring and managing incidents on a daily basis and working closely with the Service team, suppliers and users at remote sites
• Supporting new installs/moves/upgrades to all our hardware solutions
• Managing a direct routing PSTN infrastructure including provisioning users and policies as well as managing a direct routing 3rd party supplier
• Supporting and delivering hardware/software updates to the Teams handset estate
• Working with MS Exchange team for integration with Teams and managing the Room Booking solution
• Good Powershell understanding for automating the management of large numbers of users
• Reporting capabilities and trend analysis to spot issues / opportunities and enable easy passing of information to management
• Ensuring technical guidance and documentation for the supported solutions is up to date and published
• Being a source of information for associated engineering teams in DWP Digita