Infrastructure Engineer

at  Sangoma

SR. INFRASTRUCTURE ENGINEER

Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. We forge business partnerships within our customer and channel partner ecosystem by offering the world’s most complete and integrated managed services. We are looking for an Infrastructure Operations Engineer with advanced technical skills in security, networking, system, and tooling/automation to join the infrastructure team to improve operations efficiency and reliability of a dynamic, fast-paced global network. The candidate needs to have a wide range of skills and willing to adapt and learn additional items.

DESIRED SKILLS:

• Juniper/Cisco routing and switching (ISIS, OSPF, BGP, RSTP, STP, VSTP)
• Palo Alto firewall products
• Fortinet firewall and support products
• VMWare/Ovirt/RHEV/Openstack virtualization
• Storage (Netapp preferred)
• Linux operations
• Internet protocols (DNS, SMTP, SIP, DHCP)

• Respond to network incidents in real time.
• Assist other groups with escalations of security and network issues.
• Provide direction to network engineering vendors & consultants.
• Assist in network planning and design to meet growth & functional requirements.
• Foster good Internet carrier and vendor relationships.
• Administer routing protocols.
• Provide after-action summaries and reason-for-outage reports.
• Open tickets with carriers, vendors, and data centers as needed.
• Dispatch technicians and engineers, sometimes in remote locations or after-hours.
• Respond to escalations via email, trouble tickets, chat, phone, etc.
• Participate in rotation of after-hours on-call responsibilities with other administrators & engineers in the department.
• Design and maintain network systems.