Infrastructure Support Engineer (Core)

at  Nethermind

WHAT ARE WE ALL ABOUT?

We are a team of builders and researchers on a mission to empower enterprises and developers worldwide to access and build on decentralized systems.
Our expertise covers several domains: Ethereum and Starknet protocol engineering, layer-2, cryptography research, protocol research, decentralized finance (DeFi), security auditing, formal verification, real-time monitoring, smart contract development, and dapps and enterprise engineering.
Working to solve some of the most challenging problems in the blockchain space, we frequently collaborate with, such as Ethereum Foundation, Starknet Foundation, Gnosis Chain, Flashbots, Forta Protocol, Lido, EigenLayer, Open Zeppelin, RISCZero, Aleph Zero, and many more.
Today, there are nearly 200 of us working remotely from over 45+ countries.
View all our open positions here: https://www.nethermind.io/open-roles

SKILLS:

• Linux systems management:
• Proficiency in Linux operating system and command-line tools.
• Configuring systemd.
• Linux commands.
• Containerization technologies.
• General DevOps skills:
• CI/CD pipelines.
• GitOps principles.
• Being able to follow documented processes as well as writing documentation describing new ones.
• Experience with monitoring, alerting, and logging tools/processes.
• Excellent communication skills.
• Effective problem-solving abilities.

IN THIS ROLE, WE NEED YOU TO HAVE EXPERIENCE IN (YOU SHOULD HAVE):

• Linux and Bash scripting.
• Containerization technologies such as Docker with Docker Compose.
• CI/CD pipelines with Github Actions.
• Experience with monitoring and alerting tools such as Prometheus and Grafana.
• Skills in programming languages such as Python, Golang.
• Experience with Grafana Loki.
• Being capable of updating and creating Ansible playbooks, and work on Terraform projects.
• Experience working on Bare-metal servers.
• Cloud Platforms experience (AWS, Linode, Scaleway).
• Previous experience in customer support roles.

Responsibilities:

• Provide technical support for Nethermind client ‣
• Assist in setting up and configuring Ethereum nodes.
• Take ownership of customers’ reported problems via Discord, email, and chats.
• Identify and escalate issues to the Ethereum Core development team for further advancement.
• Develop and maintain up-to-date documentation for the Nethermind client.
• Work with various Ethereum node-setups (such as Docker containers, systemd, DappNode, Rocket Pool SmartNodes)
• Conduct tests for nodes we currently have deployed.
• Write scripts, IaaC, and CI/CD pipelines for the Ethereum Core development team projects.
• Interact with different operating systems and architectures (x86, x64, ARM)