Infrastructure Support Engineer (ICT)

at  Country Bird Holdings

JOB ADVERT SUMMARY

The role of the IT Operations Support Engineer (‘OSE’) is to support the IT Operations Manager in the operation of secure and highly available computing platforms, servers, and networks. The role is responsible for installing, maintaining, upgrading, and continuously improving the operating environment of Country Bird Holdings (‘the Company’) and its subsidiaries, under the guidance of the IT Operations Manager. The purpose of the role is to maintain the ongoing reliability, performance, and support of the infrastructure. This includes monitoring the operating environments, responding to incidents, problems and planning for growth. They also assist in the development of infrastructure solutions, based on application needs and anticipated growth, install new servers and maintain the infrastructure. The OSE needs good communication skills and must be able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas of the company and use a strong customer service orientation to ensure that all service requests and incidents are resolved in a professional manner.

MINIMUM REQUIREMENTS

• Grade 12
• Bachelor’s degree in Computer Science or related field will be advantageous.
• Have a valid code 8/EB driver’s license as well as own reliable transport
• A+, Linux+ or Cisco Certified Network Associate accreditation advantageous.
• Experience supporting Microsoft 365 and Microsoft desktop applications will be viewed favourably.
• 3+ years’ practical experience in computer networks and systems maintenance.
• Technical knowledge of applications and systems, including hardware such as wireless access point’s, point-to-point links, layer-2 switches, routers and network printers.
• Ability to install and administer computer software.
• Good diagnostic and problem-solving skills.
• Ability to take direction, work unsupervised and a desire to learn new technologies.
• Excellent written and verbal communication skills.
• Attention to detail.
• Good knowledge of internet security and data privacy principles
• Ability to work flexible hours to support operations

• Install and maintain infrastructure components on networks and servers, as well as monitoring and administrating Windows and Mac OS Operating Systems.
• Conversant with systems administration and updating hardware required for maintenance of servers and the network, assisting in the identification and fixing of network and connectivity issues, detecting system and application issues.
• Maintain and configure desktop and mobile computers.
• Engineer provides the resolution of desktop computer issues and phone system issues (for telecommunications and video conferencing) and assist with the maintenance of corporate network resources.
• Ensure the accurate and timeous management of CBH IT assets through the CMDB environment.
• Collaborate and participate in activities to make certain there is knowledge improvement and share and integrate programs within as well as across the whole work as suitable.
• Work with the IT Operations Manager to determine the effect of upgrades on systems, including coordinating activities to ensure the upgrades will integrate with the current network systems.
• Assist with the installation of new applications and conducting the process in a way that complies with the company’s software policies.
• Supporting of Marel and Teraoka hardware between sites.
• Supporting of Shop floor equipment and software in the company production facilities.
• Provide user training, support, advice and feedback.
• Identify computer or network equipment shortages and place orders Maintain records/logs of repairs and fixes and maintenance schedule