Infrastructure Support Engineer (Nights)

at  Bede Gaming

SKILLS & EXPERIENCE REQUIRED:

• Proven experience in 2nd or 3rd line support roles.
• Strong knowledge of Linux Administration, including troubleshooting.
• Familiarity with Windows Server environments.
• Understanding of Kubernetes, Prometheus, Grafana, and ELK stack fundamentals.
• Experience with cloud services (Azure/AWS) and basic networking principles.
• Demonstrated ability to solve complex problems effectively.
• Proficiency in source control, SQL/NoSQL, and REST API basics.
• Excellent communication skills with the ability to explain complex concepts clearly.

DESIRABLE SKILLS:

• Advanced Kubernetes troubleshooting and administration.
• Knowledge of TLS, CI/CD practices, MongoDB, PostgreSQL, and Argo.
• ITIL v4 Foundation certification.

WHAT YOU’LL BE DOING

• Manage and support Bede’s infrastructure and microservices within a Kubernetes/AKS containerised environment.
• Monitor infrastructure using the Observability Stack to respond to alerts and resolve issues using tools like Prometheus and Elastalert.
• Design and maintain effective monitoring, measuring, and alerting configurations with Prometheus and Grafana.
• Ensure timely progression and resolution of incidents within service level agreements (SLAs).
• Collaborate across teams to troubleshoot and resolve escalated production issues.
• Proactively identify and address potential infrastructure issues before they escalate.
• Document changes and solutions to enhance future issue resolution.
• Assist engineering teams with the support and rollout of existing and new Bede products.
• Train and support new team members.
• Communicate with vendors and customers as needed.