Infrastructure Technician

at  East of England Ambulance Service Trust

We are looking for an entry IT Infrastructure Technician who is interested in developing their IT skills for physical onsite infrastructure including servers, SAN’s networking, business applications along with our MS Azure systems. This is a fantastic opportunity for someone who is passionate about developing solid networking and infrastructure skills, with an opportunity to learn in job. The role will work closely with and assisting the East of England Ambulance Service’s Infrastructure senior technician’s and specialists with ongoing maintenance, upgrades and general BAU support.
This is a position with on the job training, development and support provided to enable the successful candidate to eventually gain the required skills necessary for promotion to the senior technician role within the team.

Providing 2nd and 3rd line support to the Trusts user population and IT infrastructure
A good knowledge of windows operating systems including servers
Additional responsibilities include
Provide 2nd and 3rd line IT support to the user population and Infrastructure of the Trust along with server and telephony support.
Assist with other associated functions such as Asset Management, IT security, Network Administration, Project delivery and IT procurement.
The role also involves joining the IT 24/7 on-call rota.
Join a caring and passionate team, focused on delivering outstanding digital solutions to the Trusts staff, spread across 130 sites in the East of England.
To provide, 2 nd and where possible 3 rd line IT support (advanced technical support and resolution) to the Trust for the Local Area Network, the Wide Area Network, all Trust IT hardware and associated peripherals, systems (including HEOC critical systems), HyperV, MS Azure, telecommunications systems and software.
To work closely with Senior IM&T Technicians to increase specialist advanced knowledge of the Trust’s infrastructure and systems.
To work with the Senior IM&T Technicians to complete the daily management and routine maintenance for all Trust systems.
To support and advise the 1 st and 2 nd line IM&T technicians where necessary.
To work with the Senior IM&T Technicians to give advice, guidance and support to Trust managers on all matters related to IT systems, including critical HEOC systems.
To undertake roles assigned as part of a major incident plan.
To provide on-call support for the Trust’s infrastructure and critical systems.
To diagnose complex system or user problems, using remote control software or by visiting the user / system location as appropriate. Work with the Senior IM&T technicians to ensure the appropriate and effective resolution of these complex issues.
To analyse, prioritise and elevate calls to 3 rd party support companies in accordance with defined Service Desk procedures and policies where appropriate.
To organise and prioritise own workload.
To plan routine repairs, upgrades and response to unexpected faults and failures.
To ensure system and network health checks are completed and logged on a regular basis.
To ensure all major issues and risks are escalated to senior management as appropriate using the agreed escalation routes and policies. Assist in the production of risk assessments related to the Trust’s infrastructure and systems.
To work with the Senior IM&T Technicians to plan and deliver technical workstreams within IM&T projects, liaising with the relevant project manager as necessary.
To report on progress of faults and projects to senior management and to identify and escalate issues and risks as necessary.
To specify and recommend IT hardware, software and systems, liaising with users regarding requirements and provide guidance where necessary. Obtain quotations from appropriate suppliers and provide to users, ensuring value for money and taking into account quality and reliability in accordance with Trust standards and policies.
To contribute and suggest changes to IM&T working practices and procedures.
To provide ad-hoc technical training to users as and when required.
To assist in the process by which the Trust achieves compliance for information governance purposes.
To maintain the IT asset register database, and records of suppliers and contracts. When appropriate, work with Senior IM&T Technicians to ensure contracts are renewed and are appropriate, liaising with the users and the suppliers.
To perform any other appropriate duties according to the needs of the service and as directed by the IM&T Delivery Manager (Infrastructure)