Initiatives and Process Lead

at  ANZ Banking Group

Req ID: 61003
Department: Private Advice
Division: Australia Commercial
Location: Melbourne
About the role
Role Location: Melbourne or Sydney
Role Type: Permanent
To manage and drive a high performing team to own, manage, embed and continually improve the end to end advice journey for both our clients and Private Bank staff. This role will work closely with Advice Systems to ensure a strong technology lens is applied to all new initiatives to drive advice quality, client experience and business efficiencies. Additionally, a key component of this role is to manage change and communication requirements for the business.
What will your day look like

Evaluate opportunities to implement changes to processes, policies, systems etc. which enable us to deliver an enhanced customer and/or banker experience and partner with key stakeholders to deliver these
Be a key SME in the advice process and provide phone and email-based support to our frontline around end to end process queries
Collaborate with Advice Systems to ensure Advice technology is driving process and being effectively embedded.
Manage and support the implementation of identified improvements across the end to end advice chain
Successfully lead a team of advice specialists, fostering a culture of high performance
Prepare and present webinars and face to face training to Frontline, Support Staff and Advice Directors
Participate as an active member of the Advice Enablement Leadership Team to strive for continual growth and improvement across the advice business
Engage regularly with business stakeholders to improve efficiency, simplify the advice process and deliver an improved client experience
Ensure all advice process documentation and templates reflect both regulatory and legislative obligations (Retail and Wholesale advice)
Keeping abreast of legislative and regulatory change, continually updating our business process to ensure our business remains compliant and effective
Ensuring the Business acts within the Corporations Act, ASIC regulatory requirements, Adviser Code of Ethics and all other legal and regulatory requirements
Remain compliant with continuous professional development requirements
Role model and promote an ethical and compliance driven mindset, always ensuring the best interest of the customer is met, aligned with ANZ’s purpose
What will you bring?
10 years financial services experience with minimum 5 years experience in advice process, document development/improvement and change management
Ability to identify opportunities and execute solutions to simplify advice process and deliver quality customer experiences
Experience managing staff in the Advice industry and a strong understanding of the market
Excellent understanding of advice process, legal and regulatory requirements
Experience across retail and wholesale advice
Excellent written, verbal communication and presentation skills
Attention to detail along with a passion for problem solving
Effectively collaboration with stakeholders across all levels of the organisation
A proven champion for change.
So, why join us?
From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.
We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
. You can apply for this role by visiting ANZ Careers and searching for reference number 61003.
Job Posting End Date
16/05/2024, 11.59pm, (Melbourne Australia