Injury Management Specialist

at  Allianz Australia

At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.

THE ROLE

The primary purpose of this role is to design, deliver and advise on appropriate, timely and cost-effective injury management strategies to promote early recovery and durable return to life and work for injured workers:

YOU’LL BE RESPONSIBLE FOR

• Collaborating with claims operations and treatment providers to develop strategies for reducing the human and financial costs to AAL through structured injury management practices, ensuring adherence to relevant legislative requirements.
• Ensuring appropriate treatment is approved in line with legislative requirement and relevant policies.
• Conducting regular call coaching each month with aligned Case Managers and provide feedback to support customer service techniques as well as being a point of escalation in instances of complex queries.
• Developing project plans and initiatives, including costs and benefits, to improve scheme liability management, productivity improvement and injury management competencies and provide regular activity / progress reporting as required.
• Implementing injury management strategies within the team and business units to ensure the continuous improvement of return to health and work outcomes in compliance with legislative and regulatory requirements.
• Designing and facilitating training sessions to embed strategies processes and ongoing to ensure application of up-to-date injury management legislation, process, procedures and guidelines.
• Providing expert advice and guidance to support team members with managing work-related injuries and conditions
• Coordinating activities with key stakeholders including attending Worker Interviews and THP Case Conferences to facilitate the successful management of injured workers with their return to health and work.
• Building capability by coaching and mentoring teams on injury management methodology to reduce the duration / cost of claims through weekly case conferencing with aligned Case Managers and assist Recovery Support Specialists and Team Managers to provide team support and assistance in medical and injury management.