Innovation Consultant

at  PNC Financial Services Group

Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Innovation Consultant within PNC’s Enterprise Innovation organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, or Dallas, TX. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.
The mission of PNC’s Enterprise Innovation is to unlock the possible; to imagine how financial services can improve everyday life of people and organizations. Within the Enterprise Innovation team, the Business Innovation practice is responsible for innovation opportunity scanning, early-stage opportunity analysis, business model conceptualization and validation, partner identification and evaluation, and business due diligence.
We are a diverse group of researchers, designers, strategists, and technologists who are passionate about understanding our customers and crafting experiences that truly meet their needs.
We dig into wicked problems to understand what our customers want and need, we build strategies, create experiences, and solve problems using human-centered design practices. We also teach and evangelize design across PNC to help our colleagues leverage design thinking methods to solve their problems, too. We work hard on interesting problems and have fun doing it.
We are looking for a creative individual who is inquisitive, thoughtful, and passionate about understanding users to create relevant and engaging customer experiences.
In this position, you will blend business acumen and technical aptitude to employ analytical storytelling methods that communicate complex insights in a compelling way. You will collaborate across functions within Experience Innovation and across the Enterprise leveraging data and analytics to understand dependencies, make connections, and identify trends. You should have demonstrated knowledge and application of agile development to formulate and define scope and objectives based on user needs and business processes that inform the creation of business requirements. Within the Experience Innovation team, you will be responsible for establishing processes that add scale, create transparency, and increase efficiency.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Consults with business partners to leverage a human centered design approach to solve complex problems.
Consult with the business partners to develop vision and strategy for the engagement and overall user experience.
Leads the execution of research, synthesize and share key findings, provide recommendations to the business.
Create storyboards, leads prototyping and testing of ideas and concepts in collaboration with the business.
Facilitate and Educate employees to leverage human centered design. Champion and provide training to teams of employees.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
Competencies
Accuracy and Attention to Detail – Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Business Analytics – Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.
Business Case Justification – Knowledge of the how’s and why’s of preparing and justifying business cases and value propositions; ability to justify business expenditures by identifying cost, benefits, ROI, opportunities, and risks.
Design Thinking – Knowledge of the concepts, principles, and processes of design thinking; ability to utilize the knowledge in designing new products and services and even improving organizational operation.
Industry Knowledge – Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply this knowledge appropriately to diverse situations.
Innovation – Develops new ideas and initiatives that improve the performance of the organization.
Planning: Tactical, Strategic – Ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Product Design and Development – Knowledge of and ability to design, build, and develop a new product, technology, or service from concept through to production.
Qualitative Research – Knowledge of and ability to gain insight concerning the attitudes, beliefs, motivations and behaviors related to an organization’s products, services and businesses.
Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Please refer the Job description for details