Inpatient Services Manager

at  PHYLLIS TUCKWELL MEMORIAL HOSPICE LTD

PHYLLIS TUCKWELL JOB DESCRIPTION POST: Inpatient Services Manager REPORTS TO Director of Patient Services ACCOUNTABLE TO: Director of Patient Services The postholder is a member of the Senior Clinical team within Phyllis Tuckwell Hospice Care (PT), who together with the Director of Patient Services and Medical Director, provides leadership to drive forward excellence in palliative and end of life care and continuous improvement. An essential component of the role is to lead and motivate the inpatient team as it goes through a period of transition. The postholder will inspire members of the team to work cohesively, safely and effectively during the change from the temporary inpatient unit to a new purpose built 18 bedded unit in our new Hospice. They will, with other managers, lead and drive service changes ensuring that they are of very high standard and fit for the future of Phyllis Tuckwell and our population needs.
Key responsibilities include: To ensure compassionate, individualised, person and family centred care within the inpatient unit. Support staff wellbeing so that people who work on the IPU, enjoy coming to work, feel satisfied, challenged and supported, are accountable for their actions, are inclusive and treat others with dignity and respect. To work as an effective member of the many teams within Phyllis Tuckwell including clinical managers, senior clinical team and the support teams. To foster a seamless operational model based around the family and patients physical and psychological needs, promoting internal integration between teams, responsiveness and efficient use of resources.
To deputise for the Director of Patient Services as needed and take part in the Clinical Manager/Lead on call out of hours rota. To provide strong, effective clinical leadership, clinical governance and management to the IPU promoting responsive, evidence-based, high quality, end of life care for patients, carers and relatives on the In-Patient Unit (IPU). To act as a Deputy Accountable Officer of Controlled Drugs. To support innovation and opportunities for growth and development of roles across the In-Patient Unit and community.
To manage change effectively recognising the impact on people and on services and seeking to support cohesive teamwork and safe and effective care during periods of change. To contribute to the strategic development of PT and its activities, helping to translate service strategy into effective operations and to ensure that its services reflect, and are responsive to, current and future end of life care need. To facilitate robust working relationships with partners in other hospices, external teams and services, health care providers to facilitate joint working for patient benefit and to increase awareness of and referrals into Phyllis Tuckwell from primary care, community and secondary healthcare providers. RESPONSIBILITIES: 1.0 Professional and Clinical Leadership 1.1 To lead, develop and manage the Inpatient multi-professional team, ensuring with the Inpatient Consultant, the delivery of high-quality integrated care around patient needs.
1.2 To provide a visible, accessible senior clinical management presence to the teams. 1.3 To provide direct care to patients, leading by example and as needed by patients and the team. 1.4 To maintain a strong focus on and to monitor and improve professional standards. 1.5 To ensure effective use of resources.
1.6 To manage change effectively, recognising the impact on people and on services and seeking to support cohesive team-work and safe and effective care during periods of change. 1.7 To maintain own clinical knowledge and skills through clinical decision making and use of clinical judgement in relation to patient safety and clinical governance. 1.8 To keep under review clinical practice and continuously improve through the monitoring of quality standards, clinical supervision, clinical audit, risk management, critical incident review and reflective practice 1.9 To ensure processes are in place to support patient acuity and dependency, skill mix, and expertise required within individual professional capability. 1.10 To act as the Infection Prevention and Control Lead for the In-Patient Unit working jointly with other managers and leads to inform clinical practice.
1.11 To act as a Deputy Accountable Officer for Controlled Drugs and deputise as appropriate at the Local Intelligence Network. 1.12 To take a lead on medicines management within the IPU responsible for stock control, administration and safe keeping of all medications held on the IPU, working in accordance with standards determined by the Care Quality Commission and NMC for Administration of Medicines. 1.13 To investigate and report on medicine administration errors or omissions, reporting controlled drug concerns and incidents to the Accountable Officer. 1.14 To ensure effective caseload review and multidisciplinary meetings underpin workload management.
1.15 To liaise with external partners promoting relationships and partnership working, to ensure timely and appropriate referrals, including those from minority or hard to reach groups to promote continuity of care. 1.16 To promote that the highest standards of holistic clinical care are delivered and the use ofcompassionate, clear and sensitive communication. 1.17 To ensure patient records are properly maintained in accordance with professional guidelines and PT policy. 1.18 To be aware of current thinking, innovations and evidence base for care provision.
1.19 To ensure knowledge about patients is maintained in the strictest confidence and is not divulged except to professionals, where it would materially assist with the management of care or protection of the individual. (See Staff Handbook Confidentiality and Data Protection Act). 1.20 To ensure that the standards set by the Care Quality Commission, NICE guidance, other national bodies are adhered to in accordance with legal requirements. 1.21 To act, at all times, in accordance within the relevant professions Code of Professional Conduct.
2.0 Managerial 2.1 To deputise for the Director of Patient Services in their absence on a rota. 2.2 To take part in the on call out of hours Manager/Lead rota. 2.3 To investigate complaints, incidents or concerns from patients or their relatives, reporting outcomes of the investigation to the Director of Patient Services/Medical Director, Deputy Director of Nursing, Clinical Governance committee, and as appropriate, to the ICSs Care Quality Commission and Safeguarding, depending on the nature of the incident. 2.4 To take responsibility for the efficient and effective running of the In-Patient Unit, overseeing the nursing rota to ensure the ward is safely staffed, with an appropriate skill mix.
2.5 To work in conjunction with the Voluntary Services Manager to oversee the support of ward-based volunteers and ward receptionists, ensuring standards are maintained. 2.6 To assist in the writing and update of policies, procedures, and guidelines. 2.7 To meet regularly with PT Clinical Managers, Leads, and the teams to ensure good working relationships, effective communication and ease of access to services based on clinical need. 2.8 To help develop operational plans for an effective and efficient clinical service to patients and their families/carers seeking feedback on provision.
2.9 To contribute to the annual business planning process. 2.10 To be responsible for clinical budgets related to the line managed areas, working with the Director of Patient Services on preparations for budget setting. 2.11 To familiarise with policies and guidelines particularly those relating to health and safety at work, governance, medicines management and risk management and to support the review and writing of these as delegated. 2.12 To represent PT at relevant external meetings and engage with healthcare colleagues to promote whole system working and ease of access to responsive end of life care.
2.13 To take responsibility for ensuring that appropriate clinical / managerial supervision is in place and attended for yourself and team members. 2.14 To monitor annual leave, sick leave and general wellbeing of the IPU nurses and health care assistants and other members of the team as needed, liaising with the Human Resources team and relevant team managers/leads. 2.15 To lead the recruitment and selection of additional or replacement team members and participate in the selection process of other posts as requested. 2.16 To provide cross cover and support for other service areas at times of need or absence.
3.0 Training and Development a) Team 3.1 To provide clinical and management support to team members, promoting and maintaining effective relationships and team working. 3.2 To take part in PTs induction programme and with any ongoing training for health care professionals. 3.3 To facilitate an environment that promotes development opportunities, education, learning and reflection in practice. 3.4 To review team objectives as part of the appraisal and performance review process linked to PTs strategy.
b) Personal 3.5 To maintain own professional registration via the relevant revalidation process. 3.6 To maintain own personal and professional development. 3.7 To engage with the PT clinical and managerial supervision and the appraisal and professional development planning process. through PT appraisal process.
3.8 To maintain a dynamic interest in all professional matters associated with palliative and end of care, clinical leadership and management. 3.9 To ensure own resilience with support from PT as needed. please see the attached job description for full details

Please refer the Job description for details