Inside Sales Account Manager

at  Inmarsat

Company Description
Viasat has been at the forefront of global mobile satellite communications for over forty years and is the market-leading provider of voice and high-speed data communications for users on land, at sea and in the air through its fleet of geostationary satellites. Viasat is a privately owned company with a profitable record of accomplishment and significant growth aspirations. The company’s workforce comprises of more than 55 nationalities, reflecting the global, diverse and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Viasat is at the forefront of global mobile communications innovation.

INTERNATIONAL GOVERNMENT:

Viasat’s International Government business unit delivers against the requirements for voice, data and video services with demand for global availability and utmost reliability. Our portfolio offering also includes Government specific services; Tactical Networks, Security and Cyber, Space Mission Systems, Satcom Terminals, Modems and Ground Stations. Whether a military commander on operations, a Coast Guard vessel coordinating a rescue effort or a government official responding to a local emergency, Viasat Global Government provides these highly valued government customers with essential connectivity services and solutions when and where they need them the most.
Job Description

EXPERIENCE & SKILLS REQUIRED:

• Experience within a sales or sales support role in a B2B professional environment, preferably telecommunications/satellite communications
• Proven ability to capture, develop and close B2B deals
• Customer Service – understand the customer’s needs by providing and delivering professional, helpful, high-quality support before, during, and after sales
• Target Driven – striving to meet and exceed personal and team financial milestones and targets
• Communication – clearly conveying information and ideas through a variety of media to customers in a manner that engages, helps them understand product & services benefits both technically and commercially
• Organisation – establish ways to ensure that your work is completed effectively and efficiently
• Relationship management skills with a focus on delivering against requirements in a timely manner
• Self-motivated, with a positive attitude and willingness to learn and grow professionally
• Team Focus - actively participate within the team to help team achieve collective non-financial goals

DESIRABLE KNOWLEDGE AND SKILLS:

• Knowledge of Viasat products, services and solutions
• Familiarity with accounting and finance is favourably considered, including P&L management skills
• A firm understanding of global businesses and understanding the challenges faced by business owners
  Additional Information
  You must be eligible to work in this location advertised.

EEO STATEMENT

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic

PRIMARY ROLE PURPOSE:

The Inside Sales Representative will be engaging with our partners and customers, providing exceptional first-line service and support, receiving orders, developing leads, and seeking opportunities to present additional products and services to partners and customers, globally. The role will be part of a team consisting of six colleagues, based around the world. The candidate will report into our Channel Sales Director who is based in Japan.
This key sales driven role requires timely and accurate responses to all incoming emails, fielding inbound enquiries from new and existing customers, while providing support and guidance to help customers with their buying requests and decisions. This requires working closely with all departments in the International Government Business Unit, primarily Sales and Sales Support while consistently delivering in-direct sales revenue streams to achieve and exceed monthly personal KPI and Inside Sales targets. Candidates should take great pride in developing lasting relationships, building great rapport and using their first-rate communication skills to generate revenues. Some international travel required.
Accountability for >$2M across 20+ global partners with the aim to support, develop, and grow revenues through inside sales delivery
Qualifications

KEY RESPONSIBILITIES

• Play a key role in nurturing, developing and managing channel partner relationships
• Providing timely, professional, and accurate responses to all incoming sales enquiries received by phone, email, and other formats
• Accurately record all interactions with International Government partners and customers in the CRM System (Salesforce) and work with relevant teams to deliver and close deals
• Develop sales leads, upsell and cross-sell Viasat products & services
• Provide product & services updates and case studies via email or other formats to help educate and promote International Government solutions and offers to partners and customers
• Deliver efficiency by supporting lease requests and lead as our Customer Satisfaction Champion
• Ownership and development of Centre of Excellence for Retail Partner On-boarding