Inside Sales Coordinator, Retail Operations

at  Liebherr USA Co

The Inside Sales Coordinator will assist the Retail Sales team in quoting and renting machines to Customers and providing the sales/rental documentation required for purchase orders and rentals to be processed to Central Administration for machines and attachments sold or rented to Customers (using standard machine quotations and calculations provided by Product Management as the basis). In addition, the Inside Sales Coordinator will interface with Central Administration for purchasing / moving attachments and machine inventory. Assist in tracking and reporting inventory for both machines and attachments.

• Interface with and assist the Retail Sales team with quotations, LIAS builds and machine availability.
• Review the accuracy of Customer purchase orders to ensure it matches the quotation and LIAS build. Update the standard calculation sheet to reflect terms of sale; ensure that all documentation follows LUS-EMT policies and Signature Rules.
• Review the accuracy of Rental contracts to ensure compliance with published rates and ensure all required documentation follows LUS-EMT policies and Signature Rules.
• Upload required sales documentation into the Order Processing database for machines and attachments sold Customers or moved to branch locations.
• Update the Project Tracker to communicate specification changes required for machines sold to Customers or moving to branch locations, to the Shop. Communicates with the Shop on machine status.
• Provide updates on machine orders, loose attachments orders and retrofit sales kit orders.
• Prepare quotes for non-pipeline machines and attachments in LIAS. This is limited to minor modifications to the pipeline specification.
• Consult with Product Management for special machine configurations and machines that require a Factory Consult Request (i.e. machine specifications that are not available in LIAS or unique configurations).
• Consult with Product Management for attachment size recommendations (buckets, shears, clamshells and grapples) and 3rd party attachment quotations.
• Interface with Product Management and Central Administration for the purchase of attachments for LES stock in-line attachment stocking policies.
• Interface with Warranty Department and Central Administration for the purchase of Factory Extended Warranties. This involves creating the LIAS build for the required warranty and uploading the Warranty PO, Warranty Quote and LIAS number in Order Processing so Central Administration can order the warranty.
• Provide backup support to Inside Sales Coordinator–Dealer Development, as needed.